About us
We are a young, family owned and run business offering national coverage, technical service solutions to the beverage and vending industry. We were founded in 2016 with the vision of driving customer retention through exceptional service levels. We specialise in coffee equipment, water purifiers and dispensers as well as water filtration equipment both in domestic and commercial settings.
We are growing rapidly, which means we are an exciting, fast paced company with a real “family run business” feel. We believe in developing our people, so in return for your commitment and demonstrable hard work, we can offer great opportunities to build a long-term career with very real progression opportunities.
The Role and Opportunity
As part of our rapid growth, we are looking for Experienced personnel to join our growing Service Desk team. If you have service experience or have strong organisational /admin skills then we look forward to receiving yoru CV.
The Candidates we are looking for
We are looking for someone that truly wants to make a difference and help shape the future of a growing business, driving continuous improvement, with the following demonstrable qualities: -
· Self-motivated
· Good Postcode knowledge through the UK.
· Great communication skills, ability to communicate at all levels
· Strong Microsoft experience
· Ability to take the initiative to ensure the best action for the customer
· Customer focused
· Team player
Responsibilities

• Must have Scheduling experience on Planned and Reactive based jobs

• Managing customer expectations and keeping them updated at every opportunity

• Managing of the Service Inbox

• Supporting the other office functions, accounts, remanufacture, Supply Chain

• Personable - Keen to build working relationships with office and field based teams.

Job Types: Full-time, Permanent
Pay: Up to £29,000.00 per year
Benefits:

• Casual dress
• Company pension
• Free parking
• Life insurance
• On-site parking
• Private dental insurance
• Private medical insurance

Schedule:

• Day shift
• Monday to Friday

Education:

• A-Level or equivalent (preferred)

Experience:

• Microsoft Office: 2 years (preferred)
• Service Desk: 3 years (preferred)
• Engineer Scheduling: 3 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person