CUSTOMER SERVICE REPRESENTATIVE – Leeds City Centre, LS1
£30,420.00 OTE
Hybrid working
33 days holiday (including public holidays) – rising to 36 with service
Competitive benefits:
o Healthcare plan
o Cash back on dental and optician costs
o Life Insurance
o Employee wellbeing program
o Flexi points and discounts on your everyday shopping to support your financial wellbeing
o Pension plan
o Fitness and Wellbeing discounts
o Generous candidate referral scheme
o Free Breakfast bar
o Casual dress
o Regular incentives and recognition awards
Your rota will be on a 4 week rotation as follows…
Week 1 08:00 - 16:30
Week 2 09:30 - 18:00 + Sat 09.00 – 14.00 (WFH)
Week 3 09:00 - 17:30
Week 4 10:30 - 19:00
Your new role…
If you’re experienced in delivering great customer service, join us and enjoy the rewards and benefits of working for a market leading company.
You will:
· Provide customers with empathetic, honest and transparent telephone-based customer service.
· Be resilient and able to work within a very busy contact centre answering inbound and making outbound calls.
· Be clear, calm and understanding and the person who guides them to the right outcome.
· Have strong listening skills – it’s hard work and fast paced, but you’ll make a positive impact.
· Have a good range of technical skills to be able to use multiple systems to process information at pace whilst maintaining attention to detail and accuracy.
· Be a problem-solver and demonstrate the right level of negotiation to get the right outcome.
· Be comfortable and / or experienced in working to strict regulatory and company targets.
· Have lots of opportunities to upskill on digital channels, once you’ve proven yourself as a great telephone customer service representative!
Who are we?
We’re a market leading specialist Debt Purchaser and Service Provider with a focus on customers who need a truly human touch. We’re known for our empathetic and bespoke approach to all types of communications with our customers. Over the past 17 years, we’ve built a solid reputation we’re proud of and we’ve got a cabinet bursting with awards including Investors in Customer and Investors in People GOLD.
We’re committed to equality, diversity and inclusion so we’ll collect your data for monitoring purposes.
All offers of employment will be subject to satisfactory background checks, including but not limited to; employment references, a DBS (basic) and a credit file search.
Job Type: Full-time
Pay: £24,336.00-£30,420.00 per year
Additional pay:

• Bonus scheme
• Performance bonus

Benefits:

• Company pension
• Employee discount
• Referral programme
• Work from home

Schedule:

• Monday to Friday
• Overtime
• Weekend availability

Work authorisation:

• United Kingdom (required)

Work Location: In person
Application deadline: 13/12/2024
Expected start date: 13/01/2025