United Kingdom Job Openings
Cummins Inc.
Customer Service Representative Order Fulfillment
Redditch
November 29, 2024
We are looking for a talented Customer Service Representative Order Fulfilment to join our team specializing in Supply Chain Planning for Cummins in Redditch, Worcestershire, United Kingdom.
This is a 12-month fixed term opportunity for maternity cover.
In this role, you will make an impact in the following ways:
- Manage the end-to-end order life cycle for assigned customer accounts, ensuring timely and accurate order fulfilment while addressing customer inquiries and escalations.
- Act as the single point of contact for customers, handling order processing, scheduling, and shipping queries with a focus on prompt resolution.
- Perform order management tasks , including order entry, modifications, invoicing, and managing logistics documentation to support seamless order throughput.
- Provide consultative support to customers, offering guidance on lead times, availability, minor technical issues, and organizational policies.
- Collaborate with internal teams (production, planning, materials, sales, warehouse, and logistics) to ensure efficient order processing and alignment with financial targets.
- Support the development and enhancement of customer-centric practices , including documenting best practices and proactive communication strategies.
- Participate in continuous improvement initiatives to optimize departmental processes and enhance the overall customer experience.
- Occasionally represent the company during customer visits , fostering strong relationships and providing in-depth support for their order lifecycle needs.
To be successful in this role you will need the following:
- Native fluency in Russian and English; additional European languages are an asset.
- Prior experience in customer service with demonstrated ability to handle customer interactions effectively and take accountability for assigned accounts.
- Exceptional verbal and written communication skills to effectively liaise with customers and internal teams.
- Ability to multitask, prioritize tasks, and independently manage complex situations with a solution-oriented approach.
- Knowledge and experience with MS Office products and ERP systems, ensuring efficient administrative and order management processes.
- Approachable, open-minded, and empathetic, with a proactive attitude toward problem-solving and supporting customers.
Education/ Experience:
- College, university, or equivalent degree required.
- Customer order management experience; customer-facing; supply chain/logistics; international trade experience preferred
Organization Cummins Inc.
Role Category Hybrid
Job Type Exempt - Experienced
Req ID 2407493
Relocation Package No
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