Job description
Sales Administrator - Full-time Office Based BS2
Aery is an award-winning brand dedicated to creating unique Home Fragrance & Wellbeing products with an emphasis on sustainability. We have created a new and exciting sales administrator position to support our busy sales team.
In this varied role you will provide sales support in our friendly, hardworking and supportive environment. Providing excellent customer service to our customers and carrying out key administrative tasks to ensure our customers feel valued and sales are completed following our procedures.
Responsibilities:

• Responding promptly to customer queries, requests and feedback by phone and email
• Dealing with customer product information and image requests
• Following up on customers enquiries on orders placed, any damages during delivery, credit notes, invoice requests
• Updating a product mastersheet containing all product info such as weights and dimensions
• Completing Key Account new line forms
• Ensure all safety sheets are uploaded and up-to-date in a database
• Compliance on internal software systems ensuring all product barcodes and product data is uploaded correctly
• Updating marketplaces – uploading new products, updating key words and processing orders
• Processing POs and orders coming in from the B2B portal
• Co-ordinating customer samples
• Processing sales orders
• Ad hoc administrative tasks such as updating price sheets
• Opportunity to travel and support at trade shows

Skills:
· Excellent phone manner and customer service skills
· Attention to detail
· Organised and excellent time management
· Efficient and good at prioritising
· Friendly and approachable
Key Relationships
This is a key role, central to the success of our Sales Team and you’ll report to our Sales Manager. You will work closely with the Sales Team and also liaise with the Shipping & Inventory and Marketing teams.
You will need
1. 2 years’ sales administration experience
2. Good computer skills, particularly Microsoft office, Word and Excel
3. Interest in home fragrance products and retail
4. Highly motivated and a positive, can-do attitude
5. Strong communication and personal skills face to face and verbal
6. Highly organised with good prioritising and time management skills
7. Inquisitive with the ability to get to the bottom of issues
8. Ability to work within tight deadlines as well as fantastic attention to detail
Package
· Full Time role based @ The Chapel, 9 Victoria Road Bristol, BS2 0UJ
· 23 Days Annual leave + Bank Holidays.
We will be contacting suitable candidates quickly so please do not delay in applying.
Job Type: Full-time
Pay: From £25,000.00 per year
Benefits:

• Company pension
• Employee discount

Schedule:

• Day shift
• Monday to Friday

Application question(s):

• Do you currently live in Bristol or its surrounding areas.
• How much notice do you have to give your current employer or how soon can you start working for us.
• Have you covered any gaps in the last 12 months in your CV with a short explanation.
• Due to the nature of this role it is office based 9 to 5:15 Monday-Thursday and 9-4 pm Friday. Please confirm you understand this.

Experience:

• Administrative: 2 years (required)
• Sales: 2 years (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person