Customer Service and Support

Job Title:
Inbound Sales AdvisorJob Description
New year, new career with Concentrix!
Do you have 6 months experience working to targets? Are you passionate about customer service? We could have the job for you!

• We are offering a fantastic opportunity to work on behalf of Virgin media/O2!
• Hourly rate between £11.48 with monthly bonus earning opportunities!
• Hybrid model – A mix of days on site based in Newcastle City Centre & from the comfort of your own home.
• Full time permanent position - Contracted to 40 hours paid production on a rotational shift pattern between the hours of 8am-10pm Monday to Sunday.

As an advisor with Virgin Media/O2, our customers interests are at the heart of everything we do. Your main role will be to respond to inbound calls from existing Virgin Media/O2 customers. You are to provide excellent customer service support, help with general queries such as tech issues, payments, billing & aim to drive sales through great service.
Benefits of being an Inbound Sales Advisor
Amazing discounts on Virgin Media products and services for new and existing customers.

• The Ultimate Bundle – Sky Movies, Sky Sports HD, 2 set top boxes and ultimate free anytime calls. Valued at over £100 per month for only £45!!!!!!
• Bigger Bundle including BT Sports, kids’ channels and Broadband valued at £50 per month yours for only £15.50!!!!!
• Join O2 network and you will get unlimited calls, text, and data on us for FREE! You just pay your device plan!
• Discount on car and home insurance with AXA!
• 28 days paid holidays.
• Refer a friend incentive.
• Employee Assist Program- a range of support and resources, accessed free.
• Wrkitplatform- access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources.
• PUREGYM Discount & 0% joining fee.
• Free healthcare cover for you and your dependents with pension (after one year)
• UNUM Dental cover- comprehensive cover enabling you to claim back costs of dental care for you and your dependents.

What you’ll need

• A minimum of 6 months experience within a sale’s role (Desirable) or working towards monitored targets.
• A great attitude and an ability to talk to people at all levels.
• A technical mindset – you will need to know how to use a computer and navigate different systems.
• A quiet place to work at home with a good broadband connection minimum 10 mbps.

We can teach you the rest!
What are you waiting for? We can’t wait to meet you!
Apply now and one of our friendly recruiters will take you through our straightforward recruitment process.
Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
GBR The RocketLanguage Requirements:
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