Job Overview
As a Telesales Executive, you will be focused on the customers operating within our Alexandra brand. You will be expected to contact new and existing customers in a targeted environment to generate leads and new business across a wide range of industries in the core sectors including Care Homes, Dentists, Vets, and Restaurants. The role will also incorporate outbound call support for key strategic projects or promotions.
This role will be predominantly on the telephone, making a high volume of outbound sales calls split across classic cold calls to new business and warmer follow ups to lapsed or existing customers. There could also be interaction via Teams and Outlook. This is a role which is equally reactive as proactive and there would be the opportunity for you to use your initiative and search for new opportunities.
Key Duties and Responsibilities
Proactive contacting of current and prospective customers to generate sales of our range of products

• Promotion of our range of products via outbound phone calls
• Cold calling potential customers and selling the company's products
• Prioritising and proactively maximising all sales opportunities from outbound calls
• Following up with past customers and cross selling products
• Following up on leads generated by other departments
• Delivering exceptional levels of customer service at all times

Progressing towards activity targets and KPI's

• Working to monthly sales and revenue targets as set by the Commercial Director.
• Working to agreed KPI's and objectives

Researching the market and finding companies to target

• Develop a detailed knowledge of target markets, through self generated research
• Identification of companies to target through research

Maintain and update administration systems to ensure high levels of accuracy

• Updating a CRM and inputting information on customers
• Ensuring all KPI related data is updated in a timely and accurate way

Knowledge, Skills and Experience Required
Essential

• Coming from a B2B Sales background, you will be passionate and driven to meet targets and generate leads and ultimately sales.
• Self-motivated and organised individual.
• A positive attitude
• Track record of achieving KPI’s and targets in a target driven environment
• Outgoing with an ability to build rapport with people of all backgrounds.
• Excellent communication and listening skills with a polite and friendly telephone manner
• Tenacious and the ability to use your initiative

Desirable

• Experience cold calling
• Clothing or workwear background
• Customer service experience
• Work equally well on your own and within a team environment.

Life Working at Mi Hub
Our people are at the heart of our business. At Mi Hub, we know how hard our people work to achieve our business goals and keep our customers at the heart of our work.

• Mi Time Policy (after training is complete)– minimum 3 days in the office, finish early on a Friday rota basis (3pm!) and flexi your time and building up an extra half days annual leave per month. Also, grab a free tea and coffees whenever you are in the office!
• Annual leave - 25 days holiday plus Bank Holidays increasing to 27 days plus bank holidays when you get to 5 years’ service. If this isn’t enough, we provide the ability once a year for employee to buy extra annual leave.
• 3x death in service life insurance scheme should the worst happen in your employment with us.
• Celebrating Service, we offer long service awards to celebrate continued employment.
• EAP covering support for mental health and well-being.
• Employee Engagement (survey or Mi Forum) – We care for your opinions.
• Social calendar driven by our desire to raise funds for local and national charities, supporting a number each year.
• We take huge pride in our ESG policy which includes our impact on the environment and ensuring our company is ‘a great place to work’.

Mi Hub is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.
If you wish to contact our in-house recruitment team you can contact them, via:
Email: recruitment @mi-hub.co.uk
Applications will also be accepted by email.
Mi Hub will keep your details for 13 months in accordance with our privacy policy, in case any other roles crop up that we think you'd be suitable for. If you'd like us to remove your details at any point, please contact the recruitment team on recruitment @mi-hub.co.uk
Job Types: Full-time, Permanent
Pay: £25,000.00 per year
Additional pay:

• Commission pay

Benefits:

• Bereavement leave
• Company events
• Cycle to work scheme
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• Health & wellbeing programme
• On-site parking
• Paid volunteer time

Schedule:

• Day shift
• Flexitime
• Monday to Friday
• No weekends

Application question(s):

• Can you reliably attend the office location (Castle Donington) at least 3 days per week?

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Derby DE74 2UG