Are you looking for an entry point into a rewarding career in Information Technology? If so, we have the perfect opportunity for you!

Join our dynamic team at the East Midlands Ambulance Service IM&T Department, located at our Nottingham Divisional Headquarters.

We're seeking talented individuals to fill the role of Service Desk Analyst, where you'll be instrumental in delivering top-notch IM&T services to one of the largest ambulance services in the United Kingdom.

As a Service Desk Analyst, you'll be at the forefront of providing first-line technical support, ensuring prompt resolution of incidents and requests from across the East Midlands. Your dedication to user satisfaction will be evident as you deliver a service that's not only responsive but also proactive in identifying and implementing improvements.

At our organization, we value growth and development. As a Service Desk Analyst, you'll have ample opportunities for progression and advancement within the department. Whether you're looking to enhance your technical skills, take on leadership roles, or explore new avenues within the organization, we'll provide the support and resources you need to excel in your career.

If you're ready to make an impact, thrive in a fast-paced environment, and contribute to the enhancement of our IM&T services, then this is the opportunity you've been looking for.

Join us and be a key player in our team, where innovation and collaboration are celebrated.

Be part of the Service Desk function rota to ensure the Service Desk is covered during core support hours.

Please ensure to read this vacancies' job description and person specification to view the roles main responsibilities and expectations.

Ensure all processes within own area of expertise are followed.

Be responsible for creating and maintaining accurate and up to date records for all inbound contacts (voice, in person, email) to the Service Desk using the ITSM tool.

Be responsible for recording and reporting the necessary data to allow the production of Key Performance Indicator information and support of the Service Level Agreements.

Be responsible for ensuring work area is customer focused, promoting the customer service ethic and acting as the customer advocate.

Identify and solve common first line level hardware faults and problems.

Provide first level support for known issues.

Escalate faults to second and third level support, or third-party suppliers as required, monitor progress and maintain communications with end users on progress.