Role Summary:
As a Brand Excellence Manager, you will play a critical role in the success of this new contract. Your primary focus will be the delivery of exceptional Customer service and operational compliance and standards.
You will play a significant point of contact for external and internal stakeholders to drive machine uptime through site performance/operational excellence and working with the Field teams to address problem sites.
This role demands an experienced relationship-builder with a strategic mindset and the ability to work independently across a national territory.
Responsibilities
1.Site Management
o Serve and be the go-to individual for our partners to deliver service and operational excellence.
o Regularly engage with stakeholders and sites to ensure a pro-active plan for standards improvements.
o Provide on site and in store coaching on machine performance and operational compliance to drive up machine availability.
o Conduct in field audits against our partners “Brand Standards”.
o Deliver detailed reports for performance/compliance improvements and lead from the front in the delivery of the plan.
2.Collaboration & Teamwork:
o Collaborate closely with internal teams, including product, marketing, and operations, to align account management strategies with client needs.
o Collaborate with the technical teams and service teams to ensure we are driving a continuous improvement approach to all sites and our partners.
o Share insights and best practices with the broader sales team to support overall company growth goals.
3.Technical
o Be able to support the business is first line fixing and troubleshooting of failures.
o Direct first line support to sites with basic technical problems.
Qualifications:
•3+ years of experience in account management/operational compliance role, ideally within the coffee, hydration or food service industry.
•Proven track record of delivering service excellence and driving operational improvements.
•Strong understanding of account planning, customer relationship management, and CRM software.
•Exceptional communication, negotiation, and interpersonal skills.
•Ability to work independently in a remote/field-based role, with a willingness to travel extensively across the assigned territory.
Skills and Competencies:
•Strong strategic thinking and relationship-building capabilities.
•Self-motivated with a results-oriented approach.
•Adaptable to changing to client needs and market conditions.
•Not afraid to challenge or be challenged in role.
Job Type: Full-time
Additional pay:

• Bonus scheme
• Performance bonus

Benefits:

• Casual dress
• Company events
• Company pension
• Free parking
• Life insurance
• On-site parking
• Private dental insurance
• Private medical insurance
• Referral programme
• Work from home

Schedule:

• Monday to Friday

Experience:

• Auditing: 3 years (preferred)
• Account management: 3 years (preferred)
• Technical: 3 years (preferred)

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Willingness to travel:

• 50% (preferred)

Work Location: On the road