Do you have a passion for working in the heart of your local community and are driven by making a difference? Then Citizens Advice Mid Mercia is the organisation for you .
Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.
We are seeking to recruit a full-time Service Manager to play a crucial role in leading the VCSE workforce, fostering community partnerships, coordinating and have operational oversight of the Living Well VCSE workforce in Derby City. They will ensure that all services are delivered effectively, efficiently and to a high standard.
Key role requirements:

• Experience in multi-agency collaboration and partnership working within health and social care settings, particularly with VCSE organisations and statutory mental health services
• Successfully leading team, managing people and delivering services
• Strong understanding of person-centered, recovery-focused approaches
• Excellent communication and interpersonal skills
• Proficiency in data analysis, performance monitoring, and reporting of outputs / outcomes (including use of case management systems)

Responsibilities / Key Tasks:

• Provide visible leadership for the Living Well service
• Facilitate local collaboratives to support service values
• Continually gather service data and monitor performance
• Work to the values of Living Well /Derby Wellbeing and the standard operating procedures
• Ensure effective collaborative working to deliver high-quality support
• Directly line manage 2 FTE Wellbeing Leads, 1 FTE Information & Promotion coordinator

What we offer in return:

• 28 days entitlement plus bank holidays pro-rata
• Full advice training is offered to all members of staff regardless of role to Advice Quality Standard (AQS)
• Opportunities for further training and continuous professional development
• Internal progression opportunities
• Supportive environment
• Remote/flexible working opportunities, subject to management approval
• Option to buy & sell holiday allowance, subject to management approval
• Paid DBS application, where applicable
• 5% pension contributions
• 3 month’s full contractual pay for maternity, upon meeting qualifying criteria

We value the health & wellbeing of our teams, and this is very important to us. As such, we offer time out breaks and a counselling line for all staff and volunteers.
The essentials:

• Salary – £32,550 pa
• Hours – 37.5 hrs/wk
• Contract - fixed term, end date: 30th Nov 2027 with a possible extension of 2 years depending on funding
• Location - Derby

Please visit our website to find the full Job Description and Person Specifications for this role and a helpful Candidate Guide on our recruitment process - https://www.citizensadvicemidmercia.org.uk/vacancies/#apply
To apply - visit our website to complete our application form
Application form: https://www.citizensadvicemidmercia.org.uk/vacancies/camm-application-form/ (copy and paste the link to your browser)
Thank you for your interest in our vacancy. The above role is advertised on a rolling recruitment basis. We reserve the right to close the advert once a suitable candidate has been appointed. If you do not hear back from us within 10 working days of the closing date, please assume that your application has been unsuccessful on this occasion. Please do not be discouraged from applying for other positions within our organisation.
We are a Disability Confident Employer
Citizens Advice Mid Mercia are an accredited (Level 1) Disability Confident employer, and values diversity and promotes equality. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We follow the social model of disability which believes that it is the barriers created by society which disable people. We will use reasonable adjustments wherever possible to remove those barriers.
Job Types: Full-time, Fixed term contract
Pay: £32,550.00 per year
Benefits:

• Company events
• Company pension
• Enhanced maternity leave
• Health & wellbeing programme
• On-site parking
• Sick pay

Schedule:

• Monday to Friday

Work authorisation:

• United Kingdom (required)

Work Location: In person