Are you passionate about delivering excellent customer service and driving operational success? We are looking for a dedicated Reception Department Manager to join our dynamic team. If you thrive in a fast-paced environment, have a flair for leadership, and love creating memorable experiences for guests, we want to hear from you!
Responsibilities:
Customer Focus:

• Ensure the department creates a professional impression on customers and team members.
• Evaluate and act promptly on customer feedback to achieve positive results.
• Continuously seek ways to improve customer service.

Business Awareness:

• Be fully aware of departmental financial targets, including occupancy, average room rates, and revenue.
• Control payroll costs and manage departmental operating costs in line with forecasted business levels.

Specific Job Accountabilities:

• Manage the department to ensure performance aligns with brand requirements.
• Collaborate with Finance, Revenue Office, and other departments for accurate accounts.
• Implement and improve departmental operating standards.

Growing the Business:

• Approach sales opportunities to maximise revenue and exceed sales targets.
• Cultivate a sales-focused culture within the department.

People Management:

• Lead and create a team environment that promotes good morale and high commitment.
• Maintain effective communication within the team through regular meetings.
• Develop team members through systematic training and performance reviews.

Controlling the Environment:

• Ensure the Front Office department operates effectively, meeting brand standards.
• Adhere to all Fire, Health and Safety, and employment legislation.

Other Responsibilities:

• Act as the hotel Guest Relations Manager when required.
• Operate IT systems in line with company requirements.
• Comply with security procedures, including cash and key handling.

Qualifications:

• Proven experience in a similar role within the hospitality industry.
• Strong leadership and team management skills.
• Excellent customer service and communication skills.
• Financial acumen and business awareness.

What We Offer:

• Competitive salary and benefits.
• Opportunities for career development and progression.
• A supportive and inclusive work environment.

Job Types: Full-time, Permanent
Pay: Up to £37,000.00 per year
Benefits:

• Canteen
• Discounted or free food
• Employee discount
• Free parking

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (required)
• Administrative experience: 1 year (preferred)
• Reception Manager: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person
Reference ID: RM