United Kingdom Job Openings

Hilton Hotel Bournemouth
Reception Manager
Bournemouth
FULL TIME
December 3, 2024
Are you passionate about delivering excellent customer service and driving operational success? We are looking for a dedicated Reception Department Manager to join our dynamic team. If you thrive in a fast-paced environment, have a flair for leadership, and love creating memorable experiences for guests, we want to hear from you!
Responsibilities:
Customer Focus:
Pay: Up to £37,000.00 per year
Benefits:
Reference ID: RM
Responsibilities:
Customer Focus:
- Ensure the department creates a professional impression on customers and team members.
- Evaluate and act promptly on customer feedback to achieve positive results.
- Continuously seek ways to improve customer service.
- Be fully aware of departmental financial targets, including occupancy, average room rates, and revenue.
- Control payroll costs and manage departmental operating costs in line with forecasted business levels.
- Manage the department to ensure performance aligns with brand requirements.
- Collaborate with Finance, Revenue Office, and other departments for accurate accounts.
- Implement and improve departmental operating standards.
- Approach sales opportunities to maximise revenue and exceed sales targets.
- Cultivate a sales-focused culture within the department.
- Lead and create a team environment that promotes good morale and high commitment.
- Maintain effective communication within the team through regular meetings.
- Develop team members through systematic training and performance reviews.
- Ensure the Front Office department operates effectively, meeting brand standards.
- Adhere to all Fire, Health and Safety, and employment legislation.
- Act as the hotel Guest Relations Manager when required.
- Operate IT systems in line with company requirements.
- Comply with security procedures, including cash and key handling.
- Proven experience in a similar role within the hospitality industry.
- Strong leadership and team management skills.
- Excellent customer service and communication skills.
- Financial acumen and business awareness.
- Competitive salary and benefits.
- Opportunities for career development and progression.
- A supportive and inclusive work environment.
Pay: Up to £37,000.00 per year
Benefits:
- Canteen
- Discounted or free food
- Employee discount
- Free parking
- 8 hour shift
- Customer service: 1 year (required)
- Administrative experience: 1 year (preferred)
- Reception Manager: 1 year (required)
- United Kingdom (required)
Reference ID: RM
We regret to inform you that this job opportunity is no longer available as it has expired
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