A new opportunity for a Spa Receptionist to join the team working in our luxurious Aquarias Spa - This is a full time role, 40 hours per week.
Whatley Manor is a luxury 5* hotel that operates like a house and feels like a home. Less than 30 minutes from Stroud, Nailsworth, Tetbury and Cirencester, we are commutable from many locations in Gloucestershire, Wiltshire, Bath & Bristol. This beautifully restored 18th century manor house hotel and spa offers a grown up getaway in the heart of the Cotswolds. Set in 12 acres of beautifully kept gardens, we have 23 individually decorated rooms and suites and a range of dining options including our Michelin two-starred restaurant ‘The Dining Room’ and Grey's, Whatley’s answer to casual dining. We also have conference facilities and our very own cinema!
Aquarias Spa is suitably equipped and beautifully designed. Facilities include: hydrotherapy pool, tepidarium, flotation pod, salt scrub and experience showers, steam rooms, infrared sauna, traditional sauna, gym and spa lounge. Our expert therapists craft world-class luxurious face and body treatments, using industry leading skin ranges Gaia and Sothy's.
Accolades:
Since opening in 2003 we have won many awards for the spa and dining. We have retained our 5 bubble rating in the Good Spa Guide and were listed in the Top 10 Eco-luxury spas in the UK by The Daily Telegraph. Other awards include Good Hotel Guide Editor's Choice 2021 award for Spa. We are leaders of Sustainable Hospitality, with achievements such as a GREEN Michelin star for The Dining Room and the Catey Sustainable Business Award. We are silver certificated through Earth Check.
We have a range of different job opportunities. To find out more about us, please visit www.whatleymanor.com . In particular, do watch our ‘hotel film’ .
Spa Receptionist: In this role, you will work as part of a team to deliver exceptional guest service to spa members, hotel guests and spa day guests. Developing a first class knowledge of our promotions, products and services, you will handle enquiries, manage bookings and assist with retail sales. You will maintain excellent standards of presentation within our spa and may also support with hosting or serving in the spa lounge. Your focus will ensure that our guests receive a 5 star service throughout their stay and that they leave feeling relaxed and rejuvenated.
A natural people person, you will have excellent communication skills and a professional approach. Previous experience working in a similar environment would be ideal as would experience of hotel/spa booking systems and other IT systems. Above all, you will be a great team player who is flexible and adaptable with the ability to learn new skills. This role involves a range of shifts (between 7.45am - 8.30pm) including weekends, 5 days out of 7.
Benefits: As Spa Receptionist, you would enjoy an outstanding working environment, free uniform, workplace pension, discounts at the hotel on room rates, food and beverage, spa days and products and discounts at other Pride of Britain properties, long service awards, a generous employee referral scheme, 28 days holiday, free meals whilst on duty, free parking and above all great training and career opportunities. An extra bonus is a paid day off for your birthday and unusually for this sector, we close for Christmas so our team can enjoy quality time off with family and friends!
In line with Asylum & Immigration legislation, all applicants must be eligible to live and work in the UK.
Job Types: Full-time, Permanent
Benefits:

• Bereavement leave
• Canteen
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site gym
• On-site parking
• Referral programme
• Relocation assistance
• Store discount

Schedule:

• 8 hour shift
• Weekend availability

Experience:

• Receptionist: 1 year (preferred)
• customer service: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person