We are one of the UK’s leading security equipment companies, supplying both private security and government agencies with the latest in cutting edge technology and equipment. For nearly a quarter century, Interconnective has been one of the most trusted names in the security industry.
Our product lines include body cameras, patrol systems, stab vests, knife arches, search mirrors, torches and more.
Following a period of rapid growth, we are looking to add a new Technical Support Assistant to our team. The role will see the successful candidate working closely with our CTO and getting exposure to a wide variety of new systems and equipment.
What we offer:

• £26,000 Annual Salary
• 5.6 Weeks Paid Holiday
• Company pension
• Employee discount
• Free parking
• On-site parking
• Sick pay
• Company events

The Role
This role is based at our brand-new offices in Amesbury, Wiltshire. While relevant experience is preferred, full training will be provided to the successful candidate. This is an entry level position with no requirement for a degree or higher education. We are looking for someone who wants to build a career in technical support with a fast growing dynamic business.
The role is divided into 5 core responsibilities which are as follows:
Customer Support (Primary) –
- Answering calls from prospective customers regarding products that they are interested in.
- Assisting existing customers with setting up their new products
- Offering technical support to customers for products that they have purchased.
- Delivering virtual training for new customers via Teams or telephone
- Responding to emails from new and existing customers regarding new or existing purchases
- Preparation of quotes where necessary
Product Listing & Technical Spec Writing (Primary)
- Write Product Listings on Online platforms
- Help develop manuals and technical documents where needed
- Write scripts for technical videos
Repairs (Primary) –
- Repairing faulty or damaged equipment where possible (Full Training given)
- Completing Repair Reports
- Arranging repairs and replacements with suppliers
- Assist in the creation of repair protocols for relevant products
Stock Testing (Primary) –
- Test new shipments of products when they arrive.
- Test select products when they are going out.
- Assist in the creation of Q/A process for new products
Product Content Creation (Primary)
- Take photos of products for use in marketing material and websites
- Record footage of new products for use on social media
Projects (Primary) –
- Work with the CTO on the development of new products
- Occasionally support colleagues with technical issues they may have
Production Support (Secondary) -
- Work with the operations team to help get products ready for dispatch if needed
- Preparing body cameras before dispatch
- Occasionally preparing sewing on minor accessories (full training provided)
The Candidate
We are looking for a responsible individual with the following qualities:
Required Experience -
- Excellent Telephone Manner
- Technical Aptitude
- Excellent Writing Skills
- Good communications skills
- Interest in electronics
- Reliable
- Ready for responsibility
- Organised
- Motivated Self Starter
- Able to work independently
- GCSEs or Equivalent
Preferred Experience –
- Experience using soldering irons or doing electronics repairs
- Experience in customer service or technical support
- A good understanding of computers, IT and the Internet.
- Experience with photography or videography
- Experience with Microsoft Office Suite
As we work with security and government departments, you would need to be able to pass an Enhanced DBS Check.
Expected start date: 02/01/2025
Job Types: Full-time, Permanent
Pay: £26,000.00 per year
Benefits:

• Company events
• Company pension
• Employee discount
• Free parking
• On-site parking
• Sick pay

Schedule:

• Monday to Friday
• No weekends

Work authorisation:

• United Kingdom (required)

Location:

• Amesbury, SP4 7YR (preferred)

Work Location: In person