Job Title: Service & Parts Controller
Reporting to: General Manager
Location: Devizes, Wiltshire
Hours: Monday to Friday 45 hours per week, between 07:30 and 17:30 - You are also required to work such additional hours as may be necessary for the proper performance of your duties or that may be required to fulfil role.
Bennie Equipment summary:
Bennie Equipment is a growing materials handling solutions company based in Northamptonshire, that supply a complete range of; Materials Handling, Powered Access, Cleaning Equipment & much more, across the United Kingdom.
As an employee in a family business, you will be working in a close-knit team environment in a Company that has our employees at the centre of everything we do. Bennie Equipment is part of The Bennie Group, a family business founded over 80 years ago.
JOB ROLE
An exciting position as arisen for a service controller to co-ordinate the services required for our long existing, and new clients with the material handling machinery we sell and hire, alongside our field engineers.
RESPONSIBILITIES
As a service controller, you will:

• Be working on the services desk where you will be striving to exceed customer expectations.
• Be responsible for all areas of service co-ordination including scheduling, contacting customers, raising quotes, liaising with engineers and invoicing for works completed.
• Work with the service team ensuring that all service-related administration is accurate and completed in a timely manner.
• Be required to build effective customer relationships and resolve customer issues promptly and effectively.
• Adhere to and promote compliance with current H&S legislation and Company specific health, safety and environmental policies and procedures.
• Be compliant in the usage of our service ERP system, and actively engage with process improvement work and support the development of our system.
• Support the engineers and clients with Parts identification and supply

The above list of responsibilities is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post. As well as other duties relevant to your experience.
COMPETENCIES
The ideal candidate:

• Customer focused with excellent administration and organisation skills
• Will have excellent telephone and face to face communication skills
• Have working knowledge of Microsoft 365 packages and ERP/CRM systems (e.g. Sage/Protean)
• Previous experience in the automotive/Forklift/Plant industry would be advantageous but not essential.

WHAT WE OFFER
Remuneration: We offer a competitive salary
Holiday: 24 days holiday + 8 days statutory.
Pension: Statutory Pension contribution.
Development: We are committed to investing in our people, so we invest in you. Development is in your hands, and we want to enable this so your progression at Bennie is only limited by what you want to achieve.
Finally, Our long-standing family tradition, of giving staff a Christmas turkey
Job Types: Full-time, Permanent
Pay: £23,000.00-£25,000.00 per year
Benefits:

• On-site parking

Schedule:

• Monday to Friday

Experience:

• Service coordination: 2 years (preferred)

Work Location: In person