GIS Technical Support Analyst - MGISS
MGISS is a leading, UK-based, independent geospatial company with deep experience in delivering and supporting integrated solutions across a wide range of industries, including utility and infrastructure sectors, the environment, and the government.
As part of our growth plans, we are looking for a GIS Support Analyst with a combination of the right attitude and skills to join our existing team. As a fast-growing, VC-backed company, it’s an exciting time to be here as we develop and launch some exciting new solutions and services into the market.
We have a clear purpose and values – to be trusted, positive, informed and inclusive – and to enable clean growth and more resilient critical infrastructure using Spatial data and Space technology.
Based from our head office in Liverpool, the role requires drive, energy, and technical ability to deliver first-class technical sales support and customer service, product training (online and onsite) and problem-resolution skills. All product training will be provided both internally and via supplier training courses, however, it is expected that the successful candidate will have experience with some of our solutions and services already. The role is well suited to recent graduates in geomatics related disciplines.
Key Responsibilities:
Provide support to the Technical Sales team including site demonstrations and training
Provide support and training onsite and online on MGISS products and solutions to clients
Troubleshoot and resolve software & hardware issues
Onboarding and configuration of GNSS hardware solutions to clients
Attendance at MGISS regional events and industry tradeshows
Requirements:
Essential

• 1-2 Years experience in the GIS industry
• Degree in GIS, Geomatics or similar discipline
• Experience in the use of Arc GIS Pro, Desktop
• Full Driving licence
• Previous experience in providing training and technical support in a technical discipline

Desirable

• Familiarity with relational database management systems (RDBMS), SQL Server, Postgre SQL
• Use of high accuracy GPS/GNSS equipment and GNSS data capture applications
• Familiarisation of the Android operating system
• Any development experience with Python, Java Script, HTML5 and CSS would be a distinct advantage.
• Use of open-source GIS including QGIS

MGISS recognises the importance of having the right people in the right roles which is reflected by the attractive package we will offer successful candidates including:
· Competitive salary based on experience
· 25 Days holiday (+ bank holidays)
On successful onboarding and performance, the benefits package will also include pension, healthcare and performance bonus scheme.
MGISS builds trustworthy solutions based on our core values of being informed about the challenges our customers and their customers face. Positive in our ability to and a solution based on the Inclusive contribution from all at MGISS. If you have the drive and ambition to succeed and would like to become part of a thriving technology company and widen a fascinating story, then please send your CV and covering letter.
Job Types: Full-time, Permanent
Pay: From £23,500.00 per year
Benefits:

• Company pension
• Employee stock ownership plan
• Free parking
• Health & wellbeing programme
• On-site parking
• Paid volunteer time
• Private medical insurance
• Profit sharing
• Sick pay

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Liverpool: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Will you require sponsorship at some time in the future to continue working in the United Kingdom?

Education:

• Bachelor's (preferred)

Experience:

• Customer service: 1 year (preferred)
• GIS: 1 year (required)

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Willingness to travel:

• 25% (required)

Work Location: Hybrid remote in Liverpool
Expected start date: 06/01/2025