Greece Job Openings
Patrique Mercier Recruitment Nordic
German speaking customer service for International Tobacco company
FULL TIME
November 18, 2024
Responsibilities:
- Provide high-quality customer service through phone, email, and chat communications in German.
- Assist customers with inquiries about products, orders, and company policies.
- Effectively resolve complaints while maintaining professionalism and empathy.
- Document customer interactions accurately in the CRM system.
- Offer guidance and support to customers regarding product usage and company information.
- Collaborate with team members to improve service quality and address customer needs.
- Fluency in German (both spoken and written) is essential.
- Strong communication and interpersonal skills.
- Previous experience in customer service or a related field is preferred.
- Excellent problem-solving skills focused on customer satisfaction.
- Ability to work independently as well as collaboratively in a team environment.
- Interest in the tobacco industry and product knowledge is a plus.
- Proficient in using digital tools and customer relationship management software.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
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