Job Responsibilities: ‍

Perform personalized retention activities through the phone or physical meetings with bancassurance customers along with inbounds and outbound calls.
Act as the main point of contact for the profitable customers of the assigned portfolio
Address the customers' concerns/ complains and provide solutions in a timely manner to continuously improve customer retention.
Identify opportunities to upsell and cross sell with existing customers.
Collaborate with sales teams/branches to propose customer's retention solutions.
Build and maintain positive customer and business relationships to increase loyalty and get referrals from customers.
Ensure that clients fulfill all needed documents and medical examinations as well as ensuring that all these documents are properly submitted to operations.
Follow up on process with operations and all the concerned departments in their needed requirements till having the customers' desired service fulfilled.
Present reports related to retention activities, customer's engagement, customer's trend on time.
Analyze customer feedbacks/trends and develop new techniques to ensure customer retention.

Job Qualifications: ‍

1-2 years of experience, preferably in the field of Sales.
Self-motivated and energetic.
Microsoft Office basics.
Communication Skills.
Resilience.
To apply for this vacancy, please fill out the form below
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