Job Responsibilities:
Handle all customers queries, requests, and complaints via phone from all the distribution channels.
Handle challenging calls to meet/exceed the clients' satisfaction.
Handle clients’ queries or requests, coordinating with the relevant departments as needed to process requests promptly.
Maintain close follow up on all client requests ensuring prompt and regular feedback as required.
Coach and train the CCRs to achieve the required service standards.
Provide clients with all requested documents and letters in accordance with the CSC responsibilities as well as any written feedback regarding queries and requests.
Ensure clients' data is updated in the database to facilitate effective future communication.
Stay updated on company policies and procedures impacting service delivery.
Handle and follow upon any assigned project and commit with the set deadline.

Job Qualifications:
2-3 Years of experience in Call Center Good command of using Microsoft office especially Word, Excel & Power Point as well as Microsoft Outlook
Good Command of Writing & Speaking English
Experience in Call Center is an asset
Expert relationship building and negotiation skills
University Degree
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