Position: Patient Care Specialist

Position Purpose
The purpose of the job is to assist in supervising the team and managing access program(s) in the region. The jobholder is required to help represent Axios in daily meetings with patients, doctors and carry out administrative duties which will be both field and office based.

Duties and Responsibilities

• Effectively assist in supervising the team and managing access program(s) by liaising with hospitals, distributors, and pharmacies, and patients

• Ensure that eligible patients are enrolled in the program(s) in a timely manner and in accordance with the project workflow and timelines

• Work closely with the Axios staff to assess patients’ financial eligibility for the program(s), review all cases and approve financial classifications

• Carry out home visits for patient classification, if needed

• Ensure that current patients receive their drugs quickly and efficiently

• Prepare timely monitoring reports (monthly) with patient numbers and logistics as well as quality assurance reports (quarterly) for internal review. This includes monitoring and tracking patient files in collaboration with Axios staff in “real time” as patients proceed through the program(s)

• Maintain and update electronic program files, including patient and quality assurance data

• Attending and completing Pharmacovigilance, Pharma and Product Training provided by the Client with a clear understanding of how to collect and report safety data.

• Reporting any adverse events/product complaints as per client’s requirements and/or Axios SOPPs

• Conduct all program activities through exclusive use of Axios’ Patient Management System (PMS)

• Conduct administrative duties for the office

• Additional duties as assigned

Relationships

• Supervise and work closely with the team in the region

• Work with project team leaders as well as the related divisions of Axios

• Maintain ongoing and frequent communication with project team leaders including Axios regional and global staff

Competencies

• Initiative

• Technical skills

• Presentation skills

• Project management

• Knowledge and information sharing

Educational Background and Experience

• Degree in Nursing or Health related discipline

• At least 2-5 years professional experience working in nursing and/or the healthcare sector is ideal

• Excellent command of both spoken and written English

• Experience in data monitoring and management is an advantage

• Experience coordinating and handling logistics/supply chain is a plus

• Experience in customer service management

• In lieu of working experience, a demonstrated passion for philanthropy through volunteer involvement is also a plus

Job Circumstances

• The position is based in our regional office, and it does entail frequent travel to Clients and partners which may be outside your designated region

• Flexibility in ability to travel as well as working hours is essential