Position: Business Monitoring Specialist

Position Purpose
The purpose of this role is to support the Business Monitoring Team in order to achieve objectives on a daily basis. The jobholder is required to help in daily tasks, according to project deadlines, with clear attention to detail and strict quality expectations.

Duties and Responsibilities

• Monitor & support the team and all actions plan agreed internally and externally to improve the operations.

• Collaborate with faculty, staff, and other professionals to provide the best care possible.

• Coordinate with staff in the region on all internal and external audit.

• Complete all necessary clinical documentation in an accurate and timely manner.

• Ensure all services are completed according to relevant ethical and professional standards of care. Acting in accordance with relevant legislation and company Policies, Standards and Procedures

• Developing and maintaining respectful, cooperative working relationships to contribute to the integrated, seamless delivery of services to patients, families and to our clients.

• Monitor the program performance through standard KPI’s.

• Effectively assisting the Program Managers in managing the Patient Support Program(s) by liaising with hospitals, patients and other involved stakeholders.

• Working closely with the Axios staff to implement the required service(s) for the enrolled patients in the program(s)

• Preparing timely monitoring reports (monthly) with patient numbers and logistics as well as quality assurance reports (quarterly) for internal review.

• Monthly, quarterly and on-demand Client reporting

• This includes monitoring and tracking patient files in collaboration with Axios staff in “real time” as patients proceed through the program.

• Attending and completing Pharmacovigilance, Pharma and Product Training provided by the Client with a clear understanding of how to collect and report safety data

• Attending, completing and arranging all required training to provide the service based on industry standard.

• Reporting any adverse events/product complaints as per client’s requirements and/or Axios SOPPs.

• Conduct all program activities through exclusive use of Axios’ Patient Management System (PMS)

• Periodic meetings with Axios leadership team and head of departments to update the progress of programs performance.

• Additional duties as assigned.

Educational Background and Experience

• At least 2-5 years of professional experience in healthcare sector is ideal

• Excellent command of both spoken and written English

• Excellent communication skills

• Excellent networking skills

• Experience in data monitoring and management is an advantage

• Experience coordinating and handling logistics/supply chain is a plus

• Experience in communication service management

• In lieu of working experience, a demonstrated passion for philanthropy through volunteer involvement is also a plus

Job Circumstances

• The position is based in our regional office, and it requires frequent travel to hospitals, clinics, healthcare facilities and partners which may be outside your designated region.

• Flexibility in ability to travel as well as working hours is essential.