Role Purpose:

• Perform the allocated activities to implement the VOIS Corporate Security strategy related to Fraud Management across VOIS Egypt centres
• Perform specific activities to identify fraud risks, to propose measures to mitigate the internal fraud risk and to ensure full compliance with VOIS Fraud Management related policy and requirements.
• Contribute to enhance the Fraud Management program, provide advice, and support management to improve the level of internal controls to mitigate the fraud risk in VOIS Egypt
• Support to develop and implement the Fraud Management Awareness program and associated activities to raise the level of fraud awareness within VOIS Egypt centres and globally.
• Whenever required, provide local support for Investigations area for any specific activities to ensure business continuity in the respective area and maintain the related KPIs/deliverables for Egypt centre.

Key accountabilities:

Competencies, knowledge and experience:

• Minimum 3-year relevant experience in Fraud Management activities in a large organization
• Solid knowledge regarding Shared services/telecom industry and internal processes.
• Analytical thinking and attention to the details;
• Experience in implementing Fraud management systems or related projects
• Strong communication and presentation skills.
• Coordination skills, results oriented and focus on priorities.
• Ability to deliver under strict deadlines.
• Fluent in English (writing and speaking).
• Experience in working in international environment

Technical / professional qualifications:

• University degree
• Certifications/trainings in Fraud Management area

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