Job Function: Software & Cloud The role:

Sales Operations Manager

Scope: Full time-Permanent | Office: Colombia | Hybrid Model

• Client onboarding the internal App / Page.
• Developing and implementing the delivery strategy for the customer. Prioritizing, quoting, and renewal (off-catalogue).
• Supervising E2E delivery process.
• Improve customer happiness by optimally supervising requirements for the assigned account(s) globally and across different teams.
• Act as a first point of contact for any customer critical issue and act upon working internally with other teams to provide solution and eliminate repetition of problems.
• Ensure all SLA in Delivery are met – speed, quality, credit & rebill.
• Know your Customer behavior by demonstrating Customer operation knowledge that is reflected in the feedback provided by Customer.

What we need to see from you:

• Bachelor´s Degree or equivalent experience from three-year college or university preferred.
• Worked on IT business before or Operations Manager in other industries
• Proficient with Outlook, Word, Excel, and Power Point.
• Known to work in an operations management or similar role.

• Solution-seeking attitude and excellent disposition
• Excellent (customer oriented) communication, organization, follow up, multitasking, and time management skills.
• Effective comprehension and paraphrasing skills.
• Excellent problem solving and consultative skills.
• Attention to details.
• Ownership and relationships.

• Creative culture with lived what we value for an appreciative and supportive work environment.
• Employee recognition programs.
• A variety of training and development opportunities.
• Work-life balance.
• Referral bonus program.
• Multicultural interaction.
• Contribution to society through employee initiatives.
• Corporate events.
• Newest technologies for our clients and colleagues.
• And much more!

Why Software One?:Success at Software One is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. Software One employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble. Our leaders operate with a high level of Discipline but can work at Speed manage change in a global economy. We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation.

Accommodations: