APS Level 5
$83,281 - $90,026 + 15.4% Superannuation
Adelaide – SA, Brisbane – QLD, Canberra – ACT, Hobart – TAS, Melbourne (Box Hill and CBD) – VIC, Perth – WA, Sydney (Parramatta and Surry Hills) - NSW

About the Aged Care Quality and Safety Commission

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. We work to improve the lives of older people by maintaining the integrity of the aged care system.

As the single independent regulator of Australian Government aged care services, we offer a variety of interesting and challenging jobs across most capital cities.

It is an exciting time to join the Aged Care Quality and Safety Commission, with major reforms underway to improve aged care in Australia. You will be contributing to our role as the national regulator to safeguard and protect older Australians receiving aged care services.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

About the Team

The Quality Assessment and Monitoring Group (QAMG) is responsible for quality assessment and monitoring of provider’s performance against the Aged Care Quality Standards and other provider obligations including Quality of Care Principles, accreditation and reaccreditation audits of residential aged care services and quality audits of home services.

About the Role

As a Quality Assessor you will undertake accreditation site audits and quality reviews against the Aged Care Quality Standards for aged care services receiving funding from the Commonwealth Government. Under the direction of the team leader, you will engage with aged care providers to collect information and evidence, actively follow through on lines of enquiry, and conduct interviews with service staff, management, older people and/or their representatives.

This is a predominantly field based role which requires weekly travel and frequent overnight stays in order to undertake audit activities in regional and remote locations. Some interstate travel may also be required.

Position duties include, but are not limited to:
Collect and analyse evidence to record performance, audit and assessment findings in written reports, using the Commission’s IT applications.
Identify and escalate risk and issues to the Team leader.
Contribute to well-reasoned and accurate reports for a delegate, which may be published, following an assessment of the quality of care and services provided by a service to inform statutory decisions within legislated timeframes.
Predominantly be based in the field with over-night travel required regularly, undertaking visits to aged care services across each state and territory, including visiting communities where aged care services are provided.
Other duties as required.

Position Eligibility Requirements (Selection Criteria):
To be successful in this role you will need to demonstrate the following:

Contribute information to prepare comprehensive, evidence-based reports which clearly and concisely document their reasoning and recommendations.
Manage interpersonal relationships with respect and communicate appropriately with internal and external stakeholders including demonstrating core cultural competencies
Identify risk and potential harms in an aged care service and then escalate findings within a risk management framework.
Work as a team member to accomplish organisational goals.
Understand and comply with legislative, policy and regulatory frameworks, particularly the Aged Care Quality and Safety Commission Act (2018) and the Aged Care Quality and Safety Commission Rules (2018) and the Aged Care Quality Standards or be able to demonstrate a capacity to quickly acquire this knowledge.
Publicly represent the Commission, acting professionally (including adhering to APS Values & Code of Conduct and the Commission’s Quality Assessor Code of Conduct) and operating within the boundaries of organisational processes and legal and public policy directions.
Essential Requirement

A current unrestricted licence is essential to support the travel expectations of the role.

Registration Requirements

It is a requirement of this role to hold registration as a quality assessor in accordance with section 90(1)(a) of the Aged Care Quality and Safety Commission Rules.

To become a registered quality assessor for the Commission, you need to:

successfully complete the Commission’s Quality Assessor Training Program (QATP),
complete the Commission’s orientation program,
have no record of a serious offence conviction, and
have had a seasonal influenza and COVID-19 vaccination.
The QATP supports the Commission’s assessment methodology to assess the performance of Commonwealth funded aged care services against the Aged Care Quality Standards. It is supported by pre-course and post-course activities and on-the-job learning. Competency-based assessments are also undertaken before completing the QATP.

Travel Requirements

The role is predominantly field based with some office attendance required. We have office locations in all major capital cities.

As a field-based role, extensive travel (intrastate and interstate) is a required. Travel requirements involve several overnight travels each week. All travel is booked and managed through QAMG operations with meal allowances provided as outlined in Commissions Enterprise Agreement.

Pre-employment Requirements

Be an Australian citizen. For more information, please visit www.apsc.gov.au/citizenship-aps
satisfy a National Coordinated Criminal History Check
satisfy a pre-existing medical condition declaration

Position Notes:
Salary offered will be between $83,281 - $90,026 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with the option to extend to a total of 24 months.
Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies.

In your application, please provide a statement of claims against the position eligibility requirements (selection criteria) in no more than 500-words, including what strengths you would bring to the role, and a copy of your CV.

Please complete the application and submit by Sunday 5th January 2025, 11:30PM AEDT.

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.

Specific questions about the roles can be directed to QAM Executive Support Team by emailing QAM.workforceplanning@agedcarequality.gov.au with Position title in the subject line.

Diversity and Inclusion

The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff.

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers.

Further information:
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