Community Services- Quality Business Partner

Full Time

Mowbray, Tasmania

About Us

At Baptcare, we care. Our Mission and Vision are lived through our WE CARE Values: for our residents, customers, clients, partners, and supporters; with the very young through to the very old, the vulnerable, with families through all of life’s stages and challenges.

Baptcare is a purpose driven organisation working across Victoria, Tasmania, and South Australia. Focused on providing residential and community care for older people and support to children, families, and people with disability, financially disadvantaged people and people seeking asylum.

Our Values are Wellbeing, Ethics, Co-creating, Accountability, Respect and Effectiveness ​. ​

About the Role

As the Quality Business Partner for Community Services at Baptcare, your primary purpose is to drive and facilitate a culture of quality, safety, and operational efficiency within our Community Services programs. Working closely with statewide Operations to support the building of operational capacity to be responsive to clients; developing, implementing, monitoring, and maintaining systems, policies, and procedures; and ensuring all regulatory and accreditation standards are met. The Quality Business Partner works collaboratively with internal stakeholders, staff members, and regulatory bodies to develop, support implementation, monitor and review Community Services quality management systems that are consistent with Baptcare service quality governance framework.

The role completes incident investigations and external notifications of reportable events, ensuring investigations are completed in line with regulations and best practice standards and according to required timeframes.

The role conducts independent incident and reportable conduct investigations and reviews as required by the Office of the Independent Regulator (Tasmania), Commission for Children and Young People (CCYP) (Victoria) and the Department of Families, Fairness and Housing (DFFH).

This role is essential in promoting excellence in consumer services and operational practices by ensuring ongoing compliance with relevant legislation, industry standards, regulatory requirements, guidelines, and funding contract requirements are met.

Key Duties

Monitor and ensure compliance with all regulations and guidelines

Undertake audits aligned with the Audit schedule

Participate in planning and preparation for accreditation

Drive a culture of continuous improvement across services and undertake continuous improvement, participating in quality and practice programs of work

quality and practice programs of work

Ensure accreditation readiness every day through self-assessments and effective accreditation processes

Support the service level implementation of child and youth safety and wellbeing requirements

Drive a culture of innovation and continuous improvement

Prepare, complete, and review investigations into reportable conduct and other major impact consumer incidents/risks, as per the requirements of Regulators, Commissions and

Conduct incident investigations and reviews in line with the requirements of external reporting requirements across Community Service programs

Write investigation reports into serious incidents and reportable conduct, ensuring high quality investigation completion within reasonable and mandated timeframes

Monitor site incidents, complaints, and feedback to support accurate site reporting and responses

Monitor risks and provide incident reporting and investigation analysis and reports, as requested

Commitment to the safety, well-being and best interests of children and young people, and duty of care in the prevention, identification, and response to child abuse

Commitment to all Baptcare customers and clients and the special needs of children, vulnerable people, people with a disability; people from a culturally or linguistically diverse background; and/or Aboriginal and Torres Strait Islander people

Support service-level implementation, evaluation and monitoring of Baptcare Quality and Practice Governance Framework, systems, and process.

Key Selection Criteria

Proficiency in implementing quality assurance programs for improved services

Proven ability to ensure strict regulatory adherence and manage compliance audits and prepare documentation

Strong data analysis skills and practice skills for informed decision-making and continuous improvement

Demonstrated experience in client incident investigation requirements

Experience in applying quality and risk management frameworks required in the Out of Home Care sector and the requirements of the Reportable Conduct Scheme

Sound understanding of all Child Safe Standards (VIC) and Child and Youth Safe Standards (TAS) specific to the state.

Excellent stakeholder management and the ability to build and maintain strong, credible relationships

Strong independent risk assessment capabilities including identification, analysis, planning, monitoring, reporting, and controlling risks

Alignment and commitment to Baptcare’s Mission, Vision, and Values

About You

Tertiary qualifications and/or demonstrated relevant experience in;

Social services, legal, social work, psychology or,

Human Services, Business, HR management, and Investigations

Previous experience working within the aged care sector

For You

Baptcare is focused on living our values, not just talking about them. You’ll find the culture at Baptcare is one of genuine respect, support, and positive intention. We work hard to achieve results through change, continuous improvement, and ongoing focus on providing the best service delivery to our stakeholders.

Further, the successful candidate will receive:
A competitive salary, plus access to the tax benefits of salary packaging and novated leasing.

Access to confidential counselling and support services.

Be part of an organisation and a team that is driven to make a difference to the lives of our vulnerable community members.

Only short-listed applicants will be contacted.

Applicants must have the right to work in Australia.

The successful applicant will be required to undergo a National Criminal History check.

If you require support with the application process, please contact gvenizelos@baptcare.org.au

At Baptcare, we value diversity in all forms and aim to co-create inclusive experiences and communities with our employees, volunteers, the people we work alongside and our partners. We are committed to diversity and inclusion across all we do and to building communities and workplaces where everyone belongs.

Baptcare is dedicated to the safety, empowerment, and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children, and young people to feel safe and respected.