Executive Level 1
$114,247 - $130,300 +15.4% Superannuation
Adelaide – SA, Brisbane – QLD, Canberra – ACT, Hobart – TAS, Melbourne (Box Hill and CBD) – VIC, Perth – WA, Sydney (Parramatta and Surry Hills) - NSW

About the Aged Care Quality and Safety Commission

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. We work to improve the lives of older people by maintaining the integrity of the aged care system.

As the single independent regulator of Australian Government aged care services, we offer a variety of interesting and challenging jobs across most capital cities.

It is an exciting time to join the Aged Care Quality and Safety Commission, with major reforms underway to improve aged care in Australia. You will be contributing to our role as the national regulator to safeguard and protect older Australians receiving aged care services.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

About the Team

The Quality Assessment and Monitoring Group (QAMG) is responsible for the effective delivery of quality assessment and monitoring of approved provider compliance with the Aged Care Quality Standards, undertaking accreditation and reaccreditation audits of residential aged care services, completion of Quality Reviews of Home Services and flexible aged care services, responding to reported serious incidents and investigating worker regulation obligations. Additional enabling functions include infection control monitoring, responding to complaints regarding our performance, and administration of quality assessor registration requirements.

The Quality Assessment and Monitoring Group (QAMG) Audit team undertakes accreditation audits for residential aged care services to determine length of accreditation periods to ensure only appropriate aged care providers enter Australia’s aged care sector along with quality reviews of Home Care Services to ensure compliance with the Quality Standards.

About the Role

As an Assistant Director - Audit you will manage a team of geographically dispersed Quality Assessors who are responsible for conducting field-based audits of residential aged care services and home care services. The role extends to making decisions as a delegate of the Commissioner, based on the findings of the Quality Assessor team and may work closely with other teams to support an all of Group schedule of activity.

Position duties include, but are not limited to:
Providing strategic direction and leadership to a team, building both individual and team capacity to undertake their roles efficiently and professionally and meet the expected standards of service quality and consistency.
Make delegated decisions under the Commission Act and Rules on residential accreditation audits and quality audits, including accreditation length decisions, applying a sound understanding and knowledge of relevant legislation and risk frameworks.
Working constructively with key internal and external stakeholders and support staff to effectively manage operational priorities, in a rapidly changing environment.
Utilising the Commission’s risk management framework to identify, assess and respond to risk.
Manage high volumes of work to achieve business priorities and key performance indicators.
Being accountable for monitoring emerging issues, identifying the impact of these on the Group’s operational priorities and implementing agreed treatments.
Foster and support staff to motivate team members, build cooperation and optimise team performance.
Actively support and demonstrate leadership across the Commission and the Group to contribute to achievement of the Commission’s strategic direction and corporate priorities.
Foster and support staff wellbeing and contribute towards maintaining a positive culture.

Position Eligibility Requirements (Selection Criteria):
To be successful in this role you will need to demonstrate the following:

Strong leadership and management skills and the ability to build capability and provide support to staff dealing with high workloads and sometimes stressful external stakeholder interactions.
Sound judgement, analytical skills and ability to understand and apply legislation and make delegated decisions.
Ability to build organisational capacity and responsiveness, while managing competing priorities within prescribed timeframes
Responds positively to change and takes responsibility for managing work projects to achieve results.
High-level negotiation skills and ability to work with a range of stakeholders to achieve outcomes.
Excellent interpersonal and oral and communication skills with the ability to establish and maintain professional relationships with key external stakeholders.
Ability to work collaboratively with others to focusing on the operational priorities and strategic direction of the Commission.
Demonstrated ability to identify and respond appropriately to risk within a regulatory risk framework.
Excellent attention to detail, strong written communication skills, and adept time management skills
In depth knowledge and experience in administrative decision making or be able to demonstrate a capacity to quickly acquire this knowledge
Undertake work activities with an awareness of their possible impact on strategic, political, or operational outcomes for the Commission.
Understand and comply with legislative policy, regulatory frameworks, particularly the Aged Care Quality and Safety Commission Act (2018) and the Aged Care Quality and Safety Commission Rules (2018) and the Aged Care Quality Standards or be able to demonstrate a capacity to quickly acquire this knowledge.

Position Notes:
Salary offered will be between $114,247 - $130,300 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps
Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with the option to extend to a total of 24 months.
Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies.

In your application, please provide a statement of claims against the position eligibility requirements (selection criteria) in no more than 500-words, including what strengths you would bring to the role, and a copy of your CV.

Please complete the application and submit by Sunday 5th January 2025, 11:30PM AEDT.

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.

Specific questions about the roles can be directed to QAM Executive Support Team by emailing QAM.workforceplanning@agedcarequality.gov.au with Position title in the subject line.

Diversity and Inclusion

The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff.

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers.

Further information:
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