Date: 3 Dec 2024

Location:United Kingdom, Whiteley, Hampshire, GB

About us

Domo Broadcast Solutions (DBS) is the leading manufacturer of best-in-class broadcast solutions that enable some of the most-celebrated and demanding events and sporting moments to be captured and shared to global audiences. Specialising in wireless cameras, remote production/REMI, encoding and decoding, IP Mesh, and associated technologies, we deliver ultra-reliable, broadcast-quality, ultra-low latency video and audio via wireless microwave, IP, or fibre links.
Our customers rely on our broadcast solutions and technologies for world-class events including the NFL, World Rally, Formula E, Americas Cup and Eurovision. We are committed to providing superior quality goods, services and support to capture the moments that matter

What will you be doing?

We are seeking a System & Support Engineer to play a crucial role in supporting the Domo Broadcast (DBS) Teams. In this dynamic position, you will provide exceptional pre- and post-sales technical advice while creating tailored solutions that address the unique needs of our customers.
Your responsibilities will include offering expert guidance on technical configurations, optimising DBS products, and assisting customers with their technical inquiries. By ensuring seamless communication and support, you will help our customers maximize the potential of our technology and achieve their goals.

Key responsibilities will include

• Utilising expertise in wireless transmission equipment, with a strong understanding of RF principles and antenna systems, to support and optimize network operations.
• Apply knowledge of video encoding technologies and formats, from HD to UHD, to ensure seamless integration and performance.
• Leverage hands-on experience with Cisco, Windows, and Linux (Ubuntu) networking environments to configure and maintain robust networks.
• Develop and write comprehensive guides for implementing networks across various products, ensuring clarity and usability for end users.
• Collaborate with Technical Authors to document complex features accurately and effectively for technical manuals and resources.
• Design and compose detailed and efficient network architectures tailored to project requirements.
• Provide operational, design, and integration expertise in military communications systems, including satellite and radio communications, to deliver high-performance solutions.
• Demonstrate knowledge of wireless technologies such as COFDM and 4G, as well as related components like video coding schemes, MANET systems, and networking operating systems, including Juniper.

What makes a successful System & Support Engineer

The ideal candidate will combine technical expertise with exceptional problem-solving skills and a proactive, customer-focused attitude. They should have a proven ability to conduct and present complex technical demonstrations with confidence and clarity, alongside delivering tailored pre-sales support and developing bespoke system solutions.
This role will align with candidates who are adaptable and thrive in dynamic environments, with a collaborative mindset and a passion for finding innovative solutions. Operational, design, and integration experience with communications systems, including satellite and radio communications, would be an advantage, as would familiarity with wireless technologies and video coding schemes.
A commitment to excellence and the preparedness to undergo UK Security Clearance are critical for success in this role.

Benefits and Culture

Our culture is supportive and collaborative. You will be part of a multidisciplinary team where we share our ideas and innovation is strongly encouraged. We are looking for someone with genuine passion and a can-do attitude for what they do. Our staff receive holiday entitlements, a generous pension plan, first assist and income protection. Additionally, we offer flexible core working hours, the ability to work from home, relocation assistance and support, and we take a personal approach to training and development. Enjoy working as part of a global organisation with teams in Whiteley, Hampshire, USA, Denmark, Singapore, and Australia.

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