Sales Support Administrator
Salary £26k / 40 hours per week
Office based – Frankley B45 Postcode
At Base Materials, we are experts in high-performance syntactic materials, serving a wide range of industries, including automotive, aerospace, marine, motorsport (including 9 out of the 10 F1 Teams) and more. Our success stems from delivering tailored, high-quality solutions to meet complex and demanding requirements.
Providing essential administrative support within the sales department ensuring the entire sales order process is completed to a high standard.
Why Join Us?
· Annual Profit share bonus.
· Enhanced contributory pension scheme.
· 33 days annual leave.
· Competitive salary.
· Employee Assistance Programme.
· Be part of a vibrant team dedicated to innovation and growth.
Key Tasks/ Accountabilities
· Inputting of sales orders onto the system for export and the UK.
· Inputting and maintaining data on CRM.
· Preparing and running reports for customers, ensuring customers complete their monthly consignment stock take, replenishing stock via sales order and issuing corresponding sales invoice.
· Assisting with the meeting of SLAs and KPIs and providing support in the management of our customers.
· Sales and sales demand reporting.
· Attending and contributing to meetings when requested.
· Working closely with other departments to resolve issues and queries.
· Stock counts of Consignment Stock – escalating any queries as appropriate.
· Raising various sales-related documents, including export and the UK and shipping documentation, certificates of conformity, dangerous goods certificates, job sheets for despatch, credit notes etc.
· Produce export documentation including commercial invoices, local shipping documentation and customs requirements.
· Understand local shipping, customs and legislation requirements and ensure all documentation are correct and meets legal obligations.
· Manage and coordinate all logistics pick and pack priorities for the warehouse personnel.
· Support the ongoing development of team members, identifying training needs and arranging training where appropriate.
The Successful Applicant
Essential
· Competent user of Microsoft Office software.
· GCSE English and Maths Grade or Higher.
· Two years or more in an administrative role.
· Sales support experience.
· Customer services experience.
· Working directly with customers on the phone.
Desirable
· An administrative qualification – e.g. NVQ Business Administration.
· Knowledge of export processes and documentation.
· Sage 50/200 and Salesforce CRM.
Key Personal Attributes / Behavioural Competencies
· Confident communicator.
· Articulate, numerate and literate – fully fluent in English.
· A methodical and logical approach.
· High degree of accuracy and attention to detail.
· Builds relationships & rapport.
· Flexibility & adaptability.
Job Types: Full-time, Permanent
Pay: £26,000.00 per year
Benefits:

• Company pension
• Free parking
• Life insurance
• On-site parking
• Profit sharing

Schedule:

• Day shift
• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• Administrative: 2 years (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person
Reference ID: Sales Support Admin