3t is currently looking to recruit a Manager - 3t Managed Services on a temporary contract located in Aberdeen, Scotland.
The Company
At 3t, we are passionate about up-skilling and empowering workforces to ensure a prosperous future where all workers, organisations and our industries thrive.
3t is the combination of world-leading companies that are together transforming training in the energy, and wider safety-critical sectors, combining cutting-edge immersive technology with award-winning high-impact workforce training. We stand as a global training powerhouse operating across 60 countries worldwide.
Together, we are training the workforce of the future.
3t Managed Services is the leading provider of global training and competency management services with many of the world’s leading Oil and Gas, Renewables and Public Sector organisations. We deliver impactful solutions to our clients that drive compliance and safety. ​
The Role
The Manager – 3t Managed Services is a key role in the delivery of high-quality services and proactive client relationship management. Day to day duties typically involve overseeing both the services for allocated clients as well as working closely with other Manager(s) and Management Director- 3t Managed Services in providing overall service leadership across the 3t Managed Services function.
One of the key responsibilities is to make sure that service delivery and service support processes are on track for the consistent delivery of a high level of client service in an effective and cost-efficient manner. Further key responsibilities are leadership and guidance of the more junior 3t Managed Services Team members as well as developing and maintaining key client relationships with applicable stakeholders.
Performance and Quality Management

• Support the MS leads by recommending methods of improvement and seeing that actions are implemented on time for service delivery improvements/ upgrades.
• Providing accurate and regular reports to the management on performance of the service delivery via Power BI and other applicable 3t systems.
• Consistently review and monitor internal and client KPIs/ SLAs and proactively address any negative trend.
• Consistently monitor insource targets and make the MD proactively aware of any opportunities to improve on these.
• Support the MD and Team leads as required in leading teams, managing people, support staff recruitment, support performance assessment, training, and mentoring new starts and promotes.
• Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments.

Technical Capabilities

• Supporting the TMS Improvement and Onboarding manager on system improvements, trouble shooting, investigating activities as required collaborating with transform and other internal functions.
• Use of systems, Microsoft tools, apps and services such as excel, teams, word, one drive, outlook, Power Point, Share Point etc.

Meeting Support

• Providing the necessary support for monthly meetings and ensuring the ready availability of meeting resources, such as presentation software, slide packs and data.
• Support in educating the teams on the effective use of various 3T technology used frequently within the 3t Managed Services Function.

The Person
At 3t our values of Innovation, Collaboration and Excellence are at the heart of what we do and reflect what is important to 3t, how we operate and fulfil our vision. We are looking for future colleagues who believe in the power of working together by being open and respectful, think creatively and dare to be different to find solutions and are dedicated, driven and passionate to strive for excellence. You will have:

• Proven success in a previous similar role
• Knowledge and track record of managing teams in a fast-paced environment with multiple & differing stakeholder KPI
• Knowledge of training service operations
• Experience of managing similar sized teams in a fast paced and ever-changing environment in leading both physical and virtual teams
• Strong client / account management skills
• Experience in managing and coaching teams
• Experience in dealing with third-party-provided services
• Operational ability in a diverse, large-scale environment
• Exceptional customer-facing skills
• In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
• Capacity to train and guide more junior team members
• Solid resource planning and problem-solving skills
• Readiness to demonstrate a proactive attitude

Other Requirements:

• Strong communication and interpersonal skills
• Excellent organisational and time management skills
• A positive attitude to dealing with people
• Capable of hands on problem-solving, with ability to generate ideas and solutions
• Ability to use own initiative and delegation of task to team
• Ability to cope with competing demands and to prioritise tasks
• Capable of working independently and having overall responsibility for a division
• Think clearly under pressure and ability to remain calm during busy periods

Job Types: Full-time, Fixed term contract
Contract length: 9-12 months
Benefits:

• Company pension
• Discounted or free food
• On-site parking

Schedule:

• Monday to Friday

Application question(s):

• Will you now or in the future require sponsorship for employment visa status?

Work authorisation:

• United Kingdom (required)

Work Location: In person
Reference ID: FTM-DYC(Dec24)