Pinnacle Group are seeking a dedicated a Housing Assistant, to provide comprehensive administrative and organisational support to the Area Housing Manager and Housing Management Team including logging, acknowledging and ensuring responses are issued within the required timescales for correspondence and members enquiries.
You will be joining our Homes Housing team based in Canning Town, London. The Homes Housing team operates a large mixed portfolio of new and existing Affordable homes nationwide comprising Affordable and Social Rent, Shared Ownership and Supported homes.
This is an office based temporary position working 37.5hrs per week, Monday to Friday.
Who We Are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who We’re Looking For
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities:

• Answer reception and telephone enquiries and respond to requests for information received via e-mail, social media and voicemail whilst encouraging customer feedback
• Accurately collect and record customer information, where necessary complete timely referrals to either internal or external contacts as appropriate.
• Build strong and effective working relationships with clients, resident representatives and other key stakeholders to create a positive impression of Pinnacle Group and the services we deliver
• Assisting the Housing Management Team with access arrangements, tenancy changes, arranging visits / inspections and maintaining up-to-date records. Logging and processing invoices.
• Attend and participate in forums, review panels, partnerships meetings, tenant and resident meetings, community events as required.

Key requirements:

• Knowledge of housing legislation and current practice is desirable however we will consider candidates with experience in a similar field willing to learn.
• Confidence in forming effective working relationships with a diverse range of people, including working inclusively and as part of a team
• Excellent listening, written and oral communication skills including the ability to adapt oral and written communication methods and styles to suit the audience
• Competent using a wide range of operational software and Microsoft Office packages particularly in the areas of Excel, Word, Power Point, Teams and Outlook.

Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.
We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans
• Company Car/Car Allowance
• Electric Vehicle Scheme

Contact information

Canning Mock