DATE 29/11/2024
NAME Landlords Direct
Title: Housing Officer
Reports to: Lettings Manager
Based at: Agility House, Mansfield Woodhouse
Salary £25000 per year
Working hours Monday- Friday 8.30-17.00
Job Description
Purpose of the role:

• To assist the Allocations and Lettings Team in the smooth running of the companies Lettings scheme.
• To assess the needs of housing applicants according to the companies policies and procedures.
• To deliver an effective and appropriate service to all service users, fairly and without discrimination.
• To play a key role in the Lettings team ensuring voids are kept to a minimum and identifying opportunities within this across various platforms.

Key Responsibilities:
To carry out all functions associated with Lettings process, including assessing new applications and change of circumstances, and accurately updating associated IT systems and files.
To be the first point of call for any enquiries ensuring all enquiries are answered in a timely manner.
Ensure all properties are marketed to a high standard.
Ensure at end of tenancies all outstanding debt is collected.
Previous experience in marketing and debt collection is essential.
Duties include but not limited to:
1. Actively market available properties using on-line property portals & social media to ensure maximum occupancy levels and sales targets are achieved.
2. Visit properties and produce detailed and accurate opening inspections.
3. Take marketing photographs, compose videos and upload to Let MC/Agentos, the online property portals and social media.
4. Reply to initial enquiries promptly, arrange and attend viewings and inspections.
5. Monitor all incoming calls & manage e-mails to ensure quick responses.
6. Identify suitability of tenant ensuring company criteria is met.
7. Carry out tenant referencing and produce necessary contractual documentation in line with current legislation
8. Arrange and follow through all move-ins.
9. Communicate any identified maintenance issues to property management office.
10. Maintain all office administration duties.
11. To identify and follow through on tenants in arrears to ensure bad debt is kept to an absolute minimum.
12. Ensure that all software data is accurate, maintaining in house systems and procedures to ensure smooth running of the business .
13. Provide reports to management regarding applications, move-ins and level of voids in a timely, efficient and accurate manner.
14. Ensure that the team targets are achieved & monitored daily.

• Deal efficiently and effectively with potential and existing clients and tenants both face to face and over the telephone.
• To follow company policy and procedures on evictions, possession orders and warrants.

17. Maintain & develop effective, cohesive working relationships with co-workers, supervisors, customer and the general public.
18. Ensure that process and procedures are implemented and maintained to ensure business compliance with current UK legislation.
19. To provide holiday/sickness cover within the team

• Actively participate in meetings, conferences, project team activities and staff training and development.

21. From time to time and where required, participate in any other duties necessary to ensure business operation and continuity.
22. Weekend coverage of enquiries on an alternate weekend basis.
Person Specification
Essential
Desirable
Attainments
e.g., Education, qualifications, experience (number of years) and training
· Proven experience in a related role.
· Experience of effectively working well both as part of a team and in isolation.
· Ability to contribute towards and develop comprehensive and effective advertising resources in support of overarching organisational goals and targets.
· Experience of designing and implementing sales and advertising campaigns, themes and materials across a wide variety of medium.
General Intelligence
Intellectual Capacity
· Able to act as an ambassador for the company at meetings and events.
· An ability to meet stretching targets and deadlines.
· Must be IT literate.
Special Aptitudes
Mechanical, manual dexterity, facility in use of words and figures, quickness, aptitude for learning
Skills
· Excellent ability to communicate verbally and in the written word with people at all levels in the organisation, with member of the general public and with professionals from outside agencies.
· Understands the principles of customer focus, accuracy, consistency and attention to detail.
· Sales and negotiation skills.
· Team working qualities and abilities.
· Strong interpersonal skills
· Persuasion and influencing.
· Must be adept in use of the latest MS Office software, particularly Excel, Word, outlook and explorer.
Knowledge
· Knowledge of the local property market – North Nottinghamshire
Skills
· Previous experience of using office specific property/sales software and marketing tools.
Disposition
e.g., Acceptability, influence over others, steadiness, dependability, self-reliance, able to get on with others
· Self-motivated and positive
· Results-oriented
· Eager to provide a high level of customer service
· Able to effectively manage a varied and sizeable workload.
· Able to remain calm under pressure and achieve stretching objectives within specified timescales.
· Positive and proactive.
· Confident
· Patient
· Receptive to other people’s ideas.
· Flexible
· Able to work alone and operate well within a team environment.
· Clean and smart personal appearance
Circumstances
e.g., Any special demands of the job.
· Must have a valid, clean or near clean British driving licence.
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Job Types: Full-time, Permanent
Pay: £25,000.00 per year
Schedule:

• 8 hour shift

Ability to commute/relocate:

• Mansfield Woodhouse, Nottinghamshire: reliably commute or plan to relocate before starting work (required)

Experience:

• Property Management Occupations: 1 year (preferred)
• Property Management: 1 year (preferred)
• Customer service: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person
Application deadline: 29/02/2024
Reference ID: Landlords Direct