Swallowcourt is looking for a dynamic individual to join the Administration Team. The successful candidate would be responsible for ensuring that the business functions across the Home run efficiently and effectively with particular emphasis on Customer Service, HR and Finance.
This role is split across two sites - one in Hayle and the other In Penryn
Core Responsibilities
Customer service and marketing:

• Presenting as a smart, professional and welcoming presence to all who come into the home;
• Point of contact for all enquiries, residents and relatives
• Develop contacts within the local community and support with events running in the home and in conjunction with the community.

Resident Experience:

• Liaise with new residents and their families pre-admission, on admission and for the duration of their stay

HR:
· Daily reconciling of hours
· Support with the management of the Annual Leave requests in the home, providing weekly and monthly summaries of usage for the Manager to allocate any unused AL when appropriate.
· Assisting the Management of the home in filling vacant shifts.
· Assisting with the recruitment process as follows (but not limited to):
- Prepare correspondence to staff using the company templates.
· Maintaining employee records
· Assist the HR department in undertaking the annual DBS check and updating records.
Finance:
Dealing with enquiries from prospective clients
· Ensure resident records are maintained accurately
· Administering resident money in accordance with company policy, including the issuing of monthly statements.
· Administering the petty cash for the home in accordance with company policy
· Where necessary undertake any banking (e.g. paying in and withdrawing resident monies, paying in cheques for fees and cashing petty cash cheques).
· Communication to residents, relatives and Head Office if fee reviews result in a required fee change.
· Preparing (only where appropriate) and collating annual stock take information for Head Office.
Compliance and Training:
· Petty cash and residents’ money audits
Contracts and Estates:
· Approve appropriate invoices
· Maintain list of vacant bedrooms and their room enhancements
Person specification
Excellent Microsoft Office skills - E
Good communication and inter personal skills - E
ECDL or equivalent - D
Job Types: Part-time, Permanent
Pay: £12.80 per hour
Expected hours: 10 per week
Benefits:

• Discounted or free food
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Hayle TR27 4NG: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person