WE ARE

Soft Serve is a global digital leader in software development in Europe. Thousands of talented individuals work on 2,000+ projects with clients in the USA, Europe, LATAM, and APAC region. We are about open-minded people who love technology and have the environment to craft their personal and professional growth. We understand that the best way to build our future is to help you build yours.
Our clients are international companies specializing in different domains from IT services to crypto manufacturing and the latest AI technologies. Their services encompass everything from solution distribution and monetization to user experience optimization and data analysis.

IF YOU ARE

• Experienced in IT Service Management with over 3 years of hands-on experience managing IT services
• Certified in cloud technologies, holding basic certifications in AWS, Azure, or Google Cloud
• Customer-focused with exceptional communication and interpersonal skills to build and maintain long-term stakeholder relationships
• Detail-oriented and analytical, capable of managing complex service operations, resolving escalations, and identifying opportunities for optimization
• A collaborative team player skilled in working with cross-functional teams, including technical experts, project managers, and business stakeholders
• Adept at addressing complex service issues problem-solver, leading root cause analysis, and implementing long-term improvements
• Adaptable and resilient, thriving in fast-paced environments while managing multiple priorities without compromising quality
• Proficient in English with at least an upper-intermediate level

AND YOU WANT TO

• Manage services following the ITIL lifecycle and corporate processes
• Oversee service and project-related day-to-day operational activities
• Facilitate the creation and maintenance of service legal documentation, such as Statements of Work, Service Proposals, and Change Orders
• Monitor and manage performance, ensuring SLAs and KPIs are consistently met or exceeded
• Support the Service Delivery Manager or Director in achieving service and project revenue and profit targets
• Drive service improvements using data insights and industry best practices to enhance efficiency and effectiveness
• Collaborate with clients and internal teams, acting as a trusted advisor to align services with business needs
• Build and maintain strong relationships with stakeholders at all levels, serving as the key point of contact for service-related matters
• Handle escalations professionally, ensuring quick resolution and conducting root cause analysis for long-term fixes
• Provide process and service status reports to stakeholders, including high-level status reports from client, team, and business perspectives

ТOGETHER WE WILL

• Collaborate in a friendly and supportive working atmosphere
• Attend company events and team-building activities and receive corporate presents
• Care for your wellness with a health insurance package
• Embrace wide career opportunities, challenging projects, top-notch technologies, and a clear career path with Soft Serve’s People Excellence program
• Have access to 11,300+ learning solutions with Soft Serve University and Udemy Business
• Gain certifications from leading providers (Google, AWS & others)
• Help you with your individual initiatives — we are open to them, just come and share your ideas

Soft Serve is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law. Let’s put your talents and experience in motion with Soft Serve.