We are seeking a talented and experienced Lead Service Now Engineer to spearhead the development and management of our Service Now platform.
The ideal candidate will be adept at utilizing Service Now capabilities to optimize our workflow processes and ensure efficient service delivery.
The remote option applies only to the Candidates who will be working from any location in Ukraine.

RESPONSIBILITIES

• Take charge of the implementation, configuration, and maintenance of the Service Now platform
• Design and develop the frontend interfaces ensuring superior user experience
• Craft and manage effective scripts to automate tasks within the Service Now environment
• Oversee the integrity and expansion of the Service Now CMDB (Configuration Management Database)
• Collaborate with cross-functional teams to gather requirements and deliver suitable solutions
• Lead the investigation and resolution of issues in the operation of Service Now
• Train and mentor junior engineers and other team members on Service Now best practices
• Set standards for proper documentation of systems configurations and procedures
• Stay updated on the latest Service Now features and updates, ensuring their timely integration
• Drive continual service improvement initiatives using Service Now

REQUIREMENTS

• Background in Service Now development with a minimum of 5 years of experience
• Proficiency in Service Now Scriptwriting, Service Now Frontend Design and Development
• Expertise in configuring and managing Service Now CMDB
• Demonstrated ability to lead teams in a fast-paced environment
• Capability to analyze complex problems and deliver effective solutions
• Experience in collaborating with various stakeholders to define clear technical requirements

NICE TO HAVE

• Certifications in Service Now administration or development
• Familiarity with ITIL frameworks
• Background in project management methodologies such as Agile or Scrum

WE OFFER

• Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
• Receive the necessary equipment to perform your work tasks
• Change projects and technology stacks within EPAM
• Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
• Consider relocation options in over 30 countries worldwide
• Participate in volunteer, charity programs and communities (both technical and interest-based)
• You can plan your individual career path together with your manager
• Receive regular feedback from colleagues
• Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
• Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
• Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
• Access corporate accounts on Linked In Learning, Get Abstract and other partner resources
• Study at EPAM Solution Architecture School with the instructors who are practicing architects
• Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
• Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)
• Vacation and sick leave (including a sick leave without a medical certificate)
• A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
• Medical insurance for family members at corporate rates
• Company support during significant life events (childbirth or adoption, marriage, etc.)
• Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
• E-kids program - a free programming language training program for EPAMers' children