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Over 20 years of market experience, Intellias brings together technologists, creators and innovators in Europe, North and Latin America, and the Middle East. Join our international team and take the mission to solve the advanced tech challenges of tomorrow!

• Take active part in issue resolution of any complexity, severity or scale for company e Commerce websites;
• Be reliable, friendly and trustworthy frontline of the support/service desk;
• Respond and react to incoming issue requests;
• Assist and help users resolving their issues;
• Extract and collect issue details from users;
• Provide consultations and advices to users;
• Report any out-of-scope issues, that cannot be resolved;
• Take part in issue escalation and progress tracking;
• Gather and report issue occurrence and resolution statistics;
• Provide communication with external vendor;
• Concentrate on providing best value for users;
• Proactively Maintain support knowledge base;
• Must be willing to work in a shifting schedule, on 24/7 basis;

• Around 1-2 years of experience as a L1 support specialist;
• Proficient user of Word, Excel, Power Point;
• Understanding of Microsoft enterprise office and cloud solutions: Office 365, Share Point, etc.;
• Basic knowledge in domain systems administration and configuration, Active Directory, Windows-related policies configuring;
• Basic knowledge of MS Windows, Linux;
• Basic Understanding of E-commerce Platforms. Familiarity with common e-commerce platforms (e.g., Magento, Shopify, Woo Commerce);
• Basic knowledge of website content management systems (CMS) for example Word Press;
• HTML/CSS. Basic understanding of HTML and CSS for troubleshooting website issues;
• Networking Basics. Understanding of basic networking concepts and troubleshooting internet connectivity issues;
• Database Basics. Basic knowledge of databases and SQL queries for investigating data-related issues.
• Experience with monitoring tools will be a plus (e.g. Zabbix, Prometheus, Grafana, ELK, Splunk, New Relic, etc);
• Understanding of Incident and Problem management principles and best-practices;
• Experience with using Service Desk and task management software: JIRA, confluence, Service Now etc.;
• Excellent communication and analytical skills;
• Multitasking and stress-resistance is a must;
• Good English level is required, both spoken and written;
• Empathy, psychology and trusted communication building skills are a plus.

English
Linux
Monitoring Tools
Office365
Support Specialist