We're looking for a Systems Engineer to provide end-user IT support and assistance: diagnostic and troubleshooting of issues, answering questions, maintaining a strong and trusted relationship with users. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Onsite hands and feet support contact for Group IT. As Group IT is a global organization, many of these contacts are in English both spoken and written. The ideal candidate has a Proactive/Service/Result oriented mindset, needs to be a team player and has strong analytical skills.

• 1st and 2nd level Helpdesk for local and remote user assistance & support (Group IT supported hardware, software, applications, tools, and processes);
• Onsite (hands and feet) support contact for Projects, Service Desk, and other Group IT teams;
• Office equipment checks, support and maintenance (printers, projectors, meeting room screens, video conferencing systems, etc.);
• Service Now call registration;
• Hardware break fix and maintenance;
• Paperwork for asset & finance management;
• PC preparations following our standard install & configuration procedures;
• PC and PC supply provisioning, startup training to new users;
• Work in shifts during regular office opening hours;
• Occasionally or exceptionally work outside office opening hours;
• Travel to other office locations if required;
• Apple Mac OS knowledge is a plus.

MUST HAVE: