South Africa Job Openings

Astec Industries South Africa/ AME

Aftersales Regional Sales Manager : Mpumalanga & North-East Limpopo

Boksburg

FULL TIME

December 3, 2024

Position Purpose / Objective
The primary purpose of this role is to provide Technical Sales Support for Aftersales to Customer in the Region through site visits.
Duties and Responsibilities
Customer Relationship
  • Through close collaboration with RSM & Internal Sales personnel, be the face of One ASTEC to our Customers.
  • Stay up to date with customer requirements. Ensure that Astec CRM/data base is kept up to date with the latest requirements.
  • Agree a meeting cadence with each Customer, keep minutes of these meetings and action items within timelines agreed with the Customer.
  • Promptly attend to customer requests and ensure customer is kept up to date with regular feedback.
  • Be aware of any SLA and ensure that Astec service delivery meet all requirements contained in the SLA.
Territory Management
  • Maintain a complete list of all Astec equipment operational in the territory.
  • Keep up to date and report on competitor activity.
  • Proactively manage equipment maintenance schedules.
Sales Management
  • Through close collaboration with Internal Sales Personnel
  • Analysis’s customers spend versus number of machines in operation in Region.
  • Determine which customer spend are to third party suppliers.
  • Determine reasons for 3rd party spend.
  • Develop and implement strategy to increase customer spend.
  • Follow up on outstanding quotations.
  • Establish reasons for lost quotations.
  • Communicate reasons to Manager and capture on ERP.
  • Actively contribute to an increase in quotation conversion rates.
  • Be pro-active by continuously developing the sales funnel in order to achieve sales targets.
General
  • Responsible for maintaining all customer data and matters dealing with the customer relationship on CRM.
  • Compliance to administration systems and procedures to support a high level of customer response.
  • Promoting all Astec products, particularly new machines for replacement or new projects in the area for RSM to follow up on.
  • Ensuring Compliance to QMS standards.
Minimum Requirements
  • Completed Grade 12.
  • A tertiary qualification in sales or a trade would be preferred.
  • Minimum 3 years’ experience in a technical sales capacity.
  • Virtual / Video conferencing etiquette.
  • Potential to network within local business communities.
  • Outgoing nature with proven track record in sales.
  • Task driven and Gregarious individual with a passion for customer service. Intermediately Microsoft Office and CRM.
  • An affinity for spare parts related to mechanical equipment.
  • Good understanding of costing and pricing.
  • Strong verbal communication skills.
  • Basic understanding of products that will supplement customer orders (on-selling).
  • Very organized, methodical with a high level of attention to detail.
  • Valid driver’s license.
  • A team player who is proactive and crucially has a can-do attitude with a drive to succeed.
  • Ability to work own initiative and organize own workload as well as working as part of a team.
Job Type: Permanent
Application Deadline: 2024/12/13
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