South Africa Job Openings
Astec Industries South Africa/ AME
Aftersales Regional Sales Manager : Mpumalanga & North-East Limpopo
Boksburg
FULL TIME
December 3, 2024
The primary purpose of this role is to provide Technical Sales Support for Aftersales to Customer in the Region through site visits.
Duties and Responsibilities
Customer Relationship
- Through close collaboration with RSM & Internal Sales personnel, be the face of One ASTEC to our Customers.
- Stay up to date with customer requirements. Ensure that Astec CRM/data base is kept up to date with the latest requirements.
- Agree a meeting cadence with each Customer, keep minutes of these meetings and action items within timelines agreed with the Customer.
- Promptly attend to customer requests and ensure customer is kept up to date with regular feedback.
- Be aware of any SLA and ensure that Astec service delivery meet all requirements contained in the SLA.
- Maintain a complete list of all Astec equipment operational in the territory.
- Keep up to date and report on competitor activity.
- Proactively manage equipment maintenance schedules.
- Through close collaboration with Internal Sales Personnel
- Analysis’s customers spend versus number of machines in operation in Region.
- Determine which customer spend are to third party suppliers.
- Determine reasons for 3rd party spend.
- Develop and implement strategy to increase customer spend.
- Follow up on outstanding quotations.
- Establish reasons for lost quotations.
- Communicate reasons to Manager and capture on ERP.
- Actively contribute to an increase in quotation conversion rates.
- Be pro-active by continuously developing the sales funnel in order to achieve sales targets.
- Responsible for maintaining all customer data and matters dealing with the customer relationship on CRM.
- Compliance to administration systems and procedures to support a high level of customer response.
- Promoting all Astec products, particularly new machines for replacement or new projects in the area for RSM to follow up on.
- Ensuring Compliance to QMS standards.
- Completed Grade 12.
- A tertiary qualification in sales or a trade would be preferred.
- Minimum 3 years’ experience in a technical sales capacity.
- Virtual / Video conferencing etiquette.
- Potential to network within local business communities.
- Outgoing nature with proven track record in sales.
- Task driven and Gregarious individual with a passion for customer service. Intermediately Microsoft Office and CRM.
- An affinity for spare parts related to mechanical equipment.
- Good understanding of costing and pricing.
- Strong verbal communication skills.
- Basic understanding of products that will supplement customer orders (on-selling).
- Very organized, methodical with a high level of attention to detail.
- Valid driver’s license.
- A team player who is proactive and crucially has a can-do attitude with a drive to succeed.
- Ability to work own initiative and organize own workload as well as working as part of a team.
Application Deadline: 2024/12/13
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