Company Description

Coface Bucharest Shared Services Center - a constantly growing team of young and enthusiastic experts, covers daily various processes and roles for Coface entities in several countries.
We have multiple teams of specialists, speaking French, English, German, Italian, Spanish and Romanian, responsible for running internal client operations at the highest standards of quality and efficiency.

Job Description

The activities of the Commercial Back Office team member are various and may include:

• Full coverage of client contract back-office journey for information and collection service contracts
• Maintenance of contract data and processing and analysis of data tables ensuring deadlines, reporting and quality
• Administrative tasks: archiving, filing, document edition, quality review, etc.
• Handles customer or intermediary requests, as well difficulties in collaboration with direct sales or account management
• Processes the different types of requests received from the clients per E-mail or directly in the Ticketing Tools
• Participates in the creation / update of Commercial Back Office Standard Operating Procedures used by the SSC operational teams
• Participates in trainings and takes part in the transition process when required
• Offers continuous support and back-up to team members for processes and tools utilized
• Any other activities required by the business need of the country served.

Qualifications

Skills:

• Sense of initiative and excellent time- and self-management
• Adaptability for transformation
• Flexible way of working and willingness to operate within a team
• Professional relationship with clients
• Service- and solution oriented
• Good oral and written expression and comprehension in all required languages
• Fast Knowledge Transfer and Steep Learning curve
• Knowledge of commercial back office processes is a plus

Experience:

• Graduated or first practical experiences on the job in a comparable role
• Experience in Credit Insurance industry or financial services preferred
• Experience in an international environment and/ or Shared Service Center preferred

Languages:

• Fluent in English
• Professional in Spanish (CEFR – Level B2-C1)

IT:

• Computer and internet affinity, good technical understanding
• Ease regarding the work with varying software, applications and systems different from product to product
• Professional Microsoft Office skills, esp. MS Excel and MS Word

Education:

• Bachelor’s degree in Business, Accounting or other relevant field

Additional Information