Romania Job Openings

Ericsson
Domain Support Specialist
Timişoara
November 28, 2024
Grow with us
We are now looking for a Domain Support Specialist RAN to secure technical capability as part of Automated Operations department.
This Job Role is responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support than the one offered by the MS Automation Operations. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. The job includes diagnosis, fast domain support, routine resource fulfilment and technical support for the field teams.
You will:
- Ensure support for the Incident Management process on multiple disciplines (either RAN or TX).
- Performs periodical health checks on the network for the domains above.
- Assist with the post-implementation validation of Major Planned Works.
- Assist with Problem Management post-mortem analysis of major incidents.
- Connect with field technicians during on-site interventions.
- Handle from reception until closure of the Trouble Tickets under the Domain Support scope and ensure the time restoration within SLA. The role must take the accurate measures (for example functional escalation or participation to work conferences) to ensure closing in an accurate manner their assignments.
- Responsible to check constantly and timely the work email and client mailbox, answering all questions and request in a timely manner and taking all vital actions as per agreed processes.
- Participate in the creation / updating of the procedures and the Technical Instructions to be in line with the technical standards in force. Provide support in improving technical procedures.
- Experiences and continuous self-improvement in Telecommunication and related activities within the project.
To be successful in the role you must have:
- Very good understanding of telecommunication networks and network elements (UMTS/LTE/GSM architectures, network topologies & standards, Transmission over SDH, DWDM and MW equipment).
- Advanced troubleshooting competences related to RAN & TX domains.
- On-the-spot management of incidents by ensuring follow-up and escalation in line with the resolution objectives defined with customer.
- Previous experience in troubleshooting and investigating incidents and pilotage of an incident from creation to closure.
- Mandatory French B2 level or above
- Handling phone calls with Field Force in French Language
- Proficient English written and spoken.
- Ability to react quickly, communication and teamwork.
- Availability to work in shifts (day/night and weekend) to ensure 24*7 support to operations.
- Concentrated and distributive attention.
- Analytical technical thinking and good interpersonal skills.
- Collect, classify, and interpret information.
- Good communication skills and team player
- Eager to learn new things and develop.
- Perseverance, task orientation, concentration power, curiosity about documenting and problem solving, practical spirit, advising, helping, and developing others, tact, kindness, ambition, self-confidence.
Perks
Here are some of our benefits:
- 25 + vacation days and additional 2 days off per year for personal time;
- Flexy time and hybrid ways of working, with additional support for home office from the company;
- Medical subscription for you and your close family;
- Life and accidents insurance coverage;
- Flexible benefits monthly budget and 1000+ offers to choose from (gym, meal vouchers, travel, pension, retailers vouchers, personal development classes, gifts and many others);
- Short and long term variable pay plans available company wide;
- rewards and recognition program to appreciate and be inspired by others;
- refer a friend and choose to work with those close to you;
- internal communities of CSR Volunteers and sports teams;
- Learning platforms and programs to develop your skills, as well as curated external content from various libraries.
- Li-post
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Romania (RO) || Bucharest
Req ID: 758366
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