Customer Planner analyst – Domain Trainee– Spanish– Remote Romania

Romania Job Openings

Genpact

Bucharest

FULL TIME

December 3, 2024

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI

Inviting applications for the role of Customer Planner analyst - Senior Process Associate – Spanish– Remote Romania
The purpose of this role is to flawlessly manage business processes of Integrated Customer Business Planning with all interrelated processes like target setting, volume forecasting, TTS setup and customer claims. This role will help liberate Customer Account Managers to spend more time on Grow the business activities.
The Customer Planner Role is an integral support of Customer Account Managers in Customer planning and execution business processes, through operating tools according to the requirements & update information within the tools & systems on time in full. As a support in data governance and reporting, this role ensures that relevant and timely information is available for Customer Account Managers and other roles in the processes for efficient decision making.

Responsibilities in integrated Customer Business Processes
Primary Focus on Customers and daily support of Customer Account Managers in planning and execution of customer-related promotional activities, and interrelated processes, by:

Create promotion input by ensuring promo creation in TPM are completed on-time-in-full and according to Customer Account Managers request and finalized before promo launch date.
Ensures all relevant promotional and non-promotional details are up-to-date and available in TPM for use by updating and cancelling details on-time-in-full and according to Customer Account Managers request.
Reconciliation and resolve promo mis-match issues between TPM and Retailer portals
Validate required details as per guidelines to create or amend a Promo, manage exceptions, and follow guardrails
Ensure all conditions set-up in TPM are interfaced to SAP with correct data (customer, rate, period, material level) approved by Schedule of Authority.
Ensure all request’s process related coming from manager are accurately and on time delivered.
Ensures that the process activities are carried-out in accordance with the solution agreed with the customer in the Design and Transition phase;
Ensures that the performance objectives (KPIs) / process delivery time (SLAs) set under the contract are fulfilled

Daily support of Customer Account Managers in planning and execution of customer-related non-promotional activities, and interrelated processes, by:

Ensures all relevant non-promotional details (e.g., Assortment updates) are up-to-date and available in TPM for use by updating and cancelling details on-time-in-full and according to Customer Account Managers request.
Ensure all conditions which are set-up outside of TPM are set-up in SAP according to request.
Evaluate and Update Product Cards either in internal sources or Customer system/portals with activity plans, promotions and product details based on assortment changes maintained in TPM (where relevant)
Update Customer Price Lists according to conditions and assortments set-up according to request of Customer Account Manager.

Establish strong collaborative relationship with internal stakeholders.

Interact with internal stakeholders, Customer Account Managers, CSP Team, Integrated Planning Team, Claims Management Specialist (L2), Pricing Team (L2)
Ensures all requested details are provided by the Customer Account Manager what is needed to deliver activities.
Regular query resolution and proactive communication/escalation

Qualifications we seek in you!
Minimum qualifications

Any Graduate / preferably Business or Operations
Proactive and Self-motivated to follow up or chase with multiple teams for pending information.
Fair understanding of upstream and downstream of process in Trade Promotions: FMCG business features, Business planning and execution processes, Trade Claims, Trade Pay and Deductions
Detail-oriented with a focus on accuracy and precision.
Strong analytical mindset, problem solving, organization skills, and attention to detail
Fluent in both Spanish & English in verbal and written.
Experience in Microsoft suite including Outlook, Power Point and MS Teams; advanced Excel skills. Open to acquire new tools / systems in brief time.
Smart problem solver – generate clever ideas and practical solutions efficient for all the roles within a process
Strong team player, Dependable
Able to manage their workload and ensure completion of tasks
Ability to prioritize tasks

Preferred qualifications

Exposure to consumer goods industry
Exposure to technologies like Trade Promotions Management tool, Trade Promotions Optimizer, Forecasting tools, SAP etc.
Transitions Experience- Good to have transitioned 1 or more processes successfully.

"As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.
Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, Linked In, and You Tube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training."

Job Domain Trainee
Primary Location Romania-Bucharest
Schedule Full-time
Education Level Associate's Degree/College Diploma
Job Posting Dec 3, 2024, 11:09:51 AM
Unposting Date Ongoing
Master Skills ListOperations
Job CategoryFull Time

We regret to inform you that this job opportunity is no longer available as it has expired

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