About Us
Cybernet is a leading Internet and Data Communication Network Service Provider in Pakistan. We are present in 25 cities with more than 1500 B2B clients of innovative enterprise solutions and above 200,000 B2C consumers of Stormfiber.
Our increasingly diverse team is dedicated to achievement. We empower our people to use their spaces, passions, and talents to perform at their best.
We grow because our people grow with us. Join the Cybernet family.
Summary
We are looking for an enthusiastic Retention Officer to contribute to retaining customers for our company. You will be responsible for retaining customers by assisting and guiding the over the phone and maintaining good customer relationships.
An effective Retention Officer must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone including working on data provided to guide customers dealing with complaints and doubts.
Retention Officer is primarily responsible for ensuring that customers or employees remain engaged with a company and do not leave or churn. This role is crucial in maintaining long-term relationships and stability within an organization.
Responsibilities
· Contact potential or existing customers to inform them about a product or service using scripts
· Answer questions about products or the company
· Ask questions to understand customer concerns and address them
· Work on customer complaints to retain them.
· Enter and update customer information in the database
· Take and process orders in an accurate manner
· Go the “extra mile” .
· Keep records of calls and sales and note useful information
Requirements ( Females only)
· High school diploma: BSc/BA will be a plus (Females only)
· Proven experience as a Retention Officer representative or other sales/customer service role
· Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
· Ability to learn about products and services and describe/explain them to prospects
· Excellent knowledge of English
· Excellent communication and interpersonal skills
· Cool-tempered and able to handle rejection
· Outstanding negotiation skills with the ability to resolve issues and address complaints
Job Type: Full-time