About Us
Cybernet is a leading Internet and Data Communication Network Service Provider in Pakistan. We are present in 25 cities with more than 1500 B2B clients of innovative enterprise solutions and above 200,000 B2C consumers of Stormfiber.
Our increasingly diverse team is dedicated to achievement. We empower our people to use their spaces, passions, and talents to perform at their best.
We grow because our people grow with us. Join the Cybernet family.
Summary
We are looking for an enthusiastic Telesales Executive to contribute to generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.
An effective Telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.
The goal is to help the company grow by bringing in customers and developing business.
Responsibilities
· Contact potential or existing customers to inform them about a product or service using scripts
· Answer questions about products or the company
· Ask questions to understand customer requirements and close sales
· Direct prospects to the field sales team when needed
· Enter and update customer information in the database
· Take and process orders in an accurate manner
· Handle grievances to preserve the company’s reputation
· Go the “extra mile” to meet sales quota and facilitate future sales
· Keep records of calls and sales and note useful information
Requirements
· High school diploma: BSc/BA will be a plus
· Proven experience as a Telesales representative or other sales/customer service role
· Proven track record of successfully meeting sales quota preferably over the phone
· Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
· Ability to learn about products and services and describe/explain them to prospects
· Excellent knowledge of English
· Excellent communication and interpersonal skills
· Cool-tempered and able to handle rejection
· Outstanding negotiation skills with the ability to resolve issues and address complaints
What We Offer
· Market competitive compensation package.
· Medical coverage for employees and their families.
· Festival bonuses.
· A culture of diversity, inclusion, and respect for each other.
· A team that continuously works towards mutual development and success.
Job Type: Full-time