Role Description
This is a full-time role for a Head, Technical & Support Services at Goldline Nigeria Limited. As the Head, you will be responsible for ensuring customer satisfaction by providing excellent technical support and project management services. Your day-to-day tasks will include managing customer support inquiries, overseeing technical support operations, and coordinating with internal teams to resolve customer issues. This is an on-site role based in Lagos.
· Shall have competence at generating Auto CAD drawings and 3D graphics to specifications on planned installations and analyses and interpretation of technical drawings.
· Develops and articulates work plans for site deliverables. This includes tactical engagement, training and management of technicians to conform performance efficiency to corporate quality standards.
· Establishment of clearly defined quality standards for technical services and installations.
· Determines, coordinates and effectively deploys required resources to site works. Emphasis must be on timely, quality and very satisfactory completion of site duties.
· Takes on and raptly responds to all customers’ matters relating to technical installations, engineering and after sales technical services.
· Continuously studies and discovers more efficient ways to aesthetically and seamlessly render technical installations and building engineering services for delightful and speedy satisfaction of customers.
· Be knowledgeable on every applicable international and local best practice; consistently push for corporate adoptions of standards and intelligently implement them accordingly.
· Produces weekly management reports for all technical and support service tasks to the group head operations.
· Personally handles site deliverables – installations, technical supports and engineering services.
· Represents the technical & support services at any meetings.
· Supervises and issues job descriptions to subordinates whose jobs are not explicitly described in the personnel policy; delegates duties accordingly and submits the supplementary job descriptions to the head of human resources for retention while retaining final responsibility for the quality of job done.
· Appraises, queries, and makes recommendations about subordinates to the head of department.
· Carryout any other job that the head of department may assign.
JOB QUALIFICATIONS
· Customer Support, Customer Satisfaction, Technical Support, and Customer Service skills
· Experience in managing customer support inquiries and ensuring customer satisfaction
· Project Management skills
· Excellent communication and interpersonal skills
· Ability to work well under pressure and meet deadlines
· Strong problem-solving and decision-making abilities
· Bachelor's degree in a relevant field
· Shall be a B.Sc holder in architectural, civil engineering, electrical engineering or any other related engineering courses. Professional qualifications in related field is a strong advantage.
· Shall possess a minimum of 5 years post-graduate hands-on experience.
· Shall demonstrate very good competence in Auto CAD applications, technical drawings, analyses and interpretations; as well as other computer literacy capabilities.
· Shall possess the abilities to personally carryout technical installations, engineering fittings and decorations.
· Shall possess astute, aesthetics and very insightful creativity.
· Shall possess an excellent mathematical, logical and engineering mind.
· Shall possess excellent communication skills.
· Shall possess the abilities to initiate, start and finish tasks.
· Shall be a quick executor and excellent at time management.
· Shall possess very admirable interpersonal and social skills.
· Shall have impeccable character, punctuality, integrity, contentment, objectivity and impartial.
· Shall be teachable and ever willing to lend personal knowledge to others.
· Shall possess report and memo writing skills.
Shall reside in close proximity to the office - Ago Palace/Okota in Isolo, Lagos.
Job Type: Full-time
Pay: ₦120,000.00 - ₦150,000.00 per month
Ability to commute/relocate:

• Lagos: Reliably commute or planning to relocate before starting work (Preferred)

Location:

• Lagos (Required)