Kuwait Job Openings
Agility
Customer Happiness Executive
Kuwait City
FULL TIME
November 18, 2024
Your Responsibilities
- Serve as the frontline ambassador for our brand, providing top-notch customer support through calls, emails, and chat interactions.
- Actively listen to customers' queries, concerns, and feedback, demonstrating empathy and understanding.
- Engage customers in delightful conversations, building rapport and trust through your friendly and positive demeanor.
- Follow up with all open cases which are not limited to customer queries on packages, operational queries, payment, and technical queries.
- Collaborate with cross-functional teams to escalate complex issues and ensure timely resolution.
- Maintain accurate and detailed records of customer interactions, ensuring the information is readily accessible for future reference.
- Upsell the membership product upon customer interest (Inbound / Outbound).
- Cross-sell our Buy4me product upon customer requirement (Inbound / Outbound).
- Trace the last mile status of the orders and ensure the delivery followed within the time frame.
- Ensure to update the status of delivery in Salesforce system.
Your Qualifications
- Bachelor's degree, diploma or equivalent preferred.
- Minimum 2 years of work experience in customer support in Kuwait
- Sales Force experience is an added advantage
- Strong communication skills in both English and Arabic.
- Strong attention to detail
- Excellent Customer centric and communication skills
- Strong organizational and time management skills to prioritize tasks and meet deadlines.
- Excellent problem solving and organizational skills.
- Ability to work independently and handle multiple tasks.
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