Customer Service Representative - Branches

Reports To

Branch Manager

Job Purpose

Deliver high quality service to customers through providing banking services

Generic Accountabilities

Generic Accountabilities are not specified for this role

Specific Accountabilities



Job Success Factors

• High quality customer service
• Requests/applications accurately processed
• Returned cheques,, new ATM cards etc. handled without delay
• Money transfers accurately processed
• Successful identification of sales opportunities and transfer to a colleague
• Accurate records of transactions etc.
• Compliance with operational procedures and instructions, risk policies

Education

Diploma Degree or Equivalent Certification/Experience in Business Administration and Management

Experience

• Experience gained as part of the ABK training programme
• Experience of operational processes and procedures
• Handling customer issues and providing customer service

Skills

• Knowledge of products & services
• Understanding of customer needs
• High customer service level
• Strong communication and interpersonal skills

Work Contact

Internal Stakeholders: RLU, Cards Services, SQ and most RBD Departments

External Stakeholders: ABK Customers

Interview Questions

JD Code

RBD 6.5

Job ID 5520