Job responsibilities

Boutique Manager


Reports to: Area Manager

Responsible for: Sales Team
General Purpose of Position:
To be fully accountable for the boutique profit plan and operation through leading the team to deliver sales, excellent customer service and retail standards. Underpinning this is the ability to promote company values, leading the team to live them and exceed individual and boutiques KPI’s.
*Develop our Global Sales and optimize profitability
*Secure the Team, develop and retain the best competencies
*Communicate with Head Office and share best practices with key Retail partners
*Prepare the Team for the Future and study ability of building strategy
*Demonstrate the six Dior values & the LVMH values on a consistent basis
Tasks and Responsibilities:
Commercial Performance and Team Management:

• Responsible for achievement of annual sales goals
• Ability to effectively manage a sales force to achieve sales goals
• Provide and inspire outstanding service to our customers
• Oversee assigning of monthly sales goals to associates
• Regularly review development against the objectives and ensure development plans are followed through, updated and kept current
• Review status of sales associates’ clientele development,
• Oversee preparation of merchandise placement and displays
• Campaigns, Stocks (Business) and the local market
• Constantly scans the retail space to spot what is and isn’t working – and responds accordingly
• Conduct regular management meetings to review performance, operations, and employee relations issues, and to discuss strategy with management team
• Oversee the process of staffing and scheduling of associates, and ensure compliance with payroll budgets
• Partner with HR to oversee recruitment and hiring of Boutique staff
• Conduct orientation, train, coach, and manage all employees in execution of daily tasks and to maximize sales including completion of all reviews and performance assessment procedures

Clientele Service and Management :

• Coordinate and actively participate in in-store presentations, trunk shows, contests, and all involved tasks.
• Develop Customer database through optimizing Capture Rate for each sale
• Enhance customer Sales service
• To train, motivate and drive the team to exceed customer expectations – clientailling
• Organize and coordinate events with Corporate Office to increase traffic in the Store
• Train the Team on After-sale to develop their own database

Product and Stock Management :

• Provide accurate report, feedback and recommendations to the Buying Team
• Coordinate seasonal Product Trainings and Product Launches
• Meet Target Stocks rotations and sell-through
• Optimize the organization of the stocks
• Allocate the stocks according to needs
• Minimize stock losses

Profile

Skills and Competencies:

• Organization

Ability to:

• effectively manage a multi-store network of luxury boutiques and leased properties
• understand and apply all company policies and procedures
• Understand and apply all Human Resources Directives relating to progressive discipline, investigations, and documentation.
• operate all equipment necessary to perform the job
• Management

Ability to:

• develop, motivate, and train management team, build relationships, utilize skills of workforce most appropriately
• recruit according to Dior standards
• effectively delegate tasks and follow-up with field managers
• maintain a fair, consistent set of standards as they apply to work force
• adjust priorities and manage time wisely in a fast-paced environment
• maintain records and documentation pertaining to work force
• communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide guidance to all employees
• Strong interpersonal, communication, organization and follow-up skills
• Retail Knowledge