Greece Job Openings
Patrique Mercier Recruitment Nordic
Japanese speaking Technical support for big car brand - Remote in Greece
FULL TIME
December 2, 2024
Responsibilities:
- Provide high-quality technical support to Japanese-speaking customers via phone, email, and chat.
- Troubleshoot and resolve a wide range of technical inquiries related to the car brand’s products.
- Assist customers with clear explanations and guidance on the use and features of their vehicles.
- Document all interactions and solutions accurately in the support database.
- Collaborate with team members to enhance service quality and address recurring issues.
- Gather feedback from customers to improve support processes and overall satisfaction.
- EU Passport or ID card is required.
- Fluency in Japanese (both spoken and written) is essential, along with a good command of English.
- Previous experience in technical support or a customer service role is preferred.
- Strong technical knowledge related to automotive products is a significant advantage.
- Excellent analytical and problem-solving skills.
- A focus on customer service and a willingness to assist clients effectively.
- Able to work independently in a remote environment while maintaining motivation.
- Familiarity with customer support software or CRM tools is a plus.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
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