Costa Rica Job Openings
Roche
Facilities Coordinator
San Jose
FULL TIME
December 3, 2024
Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
The Roche Services & Solutions as well as People Support Solutions organisations located in San Jose provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the Americas region. Today Roche employs altogether around 800 employees in Costa Rica.
The Position
Key Responsibility
- Ensure building amenities and services meet standards to support the employee experience on campus
- Assist the Facilities Manager in aligning technical operations with business requirements, ensuring that the facilities infrastructure meets current and future organizational needs.
- Collaborate with the team to coordinate and support campus events and functions, including ensuring the correct use of conference amenities and managing event facility needs
- Collaborate with the Technical Facilities Specialist to plan and execute maintenance schedules, technical support tasks, and preventive maintenance initiatives, ensuring minimal disruption to operations.
- Act as the point of contact for daily operational issues, ensuring tenant satisfaction and service quality.
- Maintain accurate records of maintenance activities, including inspections, repairs, and system performance reports.
- Assist in documenting processes and implementing continuous improvement strategies to boost operational efficiency and service quality. Identify areas where processes can be streamlined or automated to save time and reduce costs.
- Collaborate with vendors to monitor their performance, track service quality, and ensure timely completion of work orders.
- Establish relationships with vendors to facilitate effective communication and ensure they understand the facility's standards and expectations.
- Own and manage administrative processes with a focus on enhancing tenant experience, ensuring that interactions and services are delivered seamlessly and exceed expectations.
Desired Technical Skills:
- Facilities Operations and Real Estate Management: experience in managing facilities operations, office setups, relocations, and space planning activities.
- Organizational Change Management: Coordinated and supported changes across the organization to ensure successful transitions and adaptations.
- Contract and Vendor Management: Skilled in managing vendor relationships, negotiating contracts, and ensuring high-quality services that align with organizational needs.
- Budget Execution and Control: Proficient in budget planning, execution, and financial oversight, ensuring cost-effective facility operations.
- Project Management and Cross-Functional Collaboration: Expertise in leading cross-departmental projects, managing timelines, and fostering effective communication among stakeholders.
- Event Coordination: Successfully coordinated logistics for corporate events, training sessions, and office gatherings, ensuring smooth execution and positive experiences.
- Ticketing System Management: Experienced in utilizing ticketing systems to track and resolve facility-related requests, ensuring timely service delivery and operational efficiency.
Requirements
- Technical degree or advance student on business administration, or industrial engineering.
- Five years of experience on Shared Service Center industry, desired
- Advance English communications skills.
- At least two year on coordination related positions.
- At least two year of experience managing vendors and contracts.
Core Competencies:
- Customer Service Orientation: This role centers on providing an exceptional facility experience for all occupants. You need excellent active listening skills, empathy, and the ability to communicate facility-related information effectively to all building users, regardless of their technical background.
- Collaborative Problem-Solving: Work closely with your team to resolve complex building and system issues. Strong collaboration skills and a willingness to learn from and share knowledge with colleagues are essential to ensure smooth facility operations.
- Accountability and Drive: You must be highly accountable and results-oriented, with a persistent and resourceful approach to work. The ability to work proactively and resolve issues is essential.
Who we are
The Roche Services & Solutions as well as People Support Solutions organisations located in San Jose provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the Americas region. Today Roche employs altogether around 800 employees in Costa Rica.
Roche is an Equal Opportunity Employer.
We regret to inform you that this job opportunity is no longer available as it has expired
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