Costa Rica Job Openings

Roche

Site IT Operations Engineer - Audiovisual Support

San Jose

FULL TIME

December 3, 2024

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

Key Responsibility

Collaborate with event organizers, presenters, and production teams to understand and fulfill audiovisual requirements.
Work independently with third-party technical support, other departments, and external facility users.
Operate audiovisual equipment during events to deliver seamless, high-quality audio and visuals.
Assist with company events, ensuring event producers have the necessary connectivity and access to local systems.
Manage audio mixing, including adjusting volume levels and sound quality for clear and balanced sound projection.
Set up and configure audiovisual equipment, including microphones, speakers, mixers, projectors, screens, video cameras, lighting systems, and video conferencing systems.
Ensure proper operation of screens and monitors throughout the site in adherence to team standards.
Perform regular maintenance, inspection, and testing of audiovisual equipment to ensure proper functionality.
Work with external vendors and third-party support for specialized maintenance of equipment.
Document technical setups and configurations for consistency and repeatability.
Deliver advanced technical support for hardware, desktop, and network infrastructure to enhance end-user satisfaction and ensure a reliable experience.
Foster effective communication with end-users, providing timely updates, technical education, and support that meets both technical and non-technical needs.
Develop, review, and refine end-user support strategies, driving improvements in response time, service delivery, and knowledge sharing.

Desired Technical Skills:

Audiovisual Systems Expertise: Knowledge of setting up, configuring, and operating audiovisual equipment, including microphones, speakers, mixers, projectors, screens, video cameras, lighting systems, and video conferencing systems.
Audio Mixing and Sound Quality: Proficiency in managing audio levels and sound quality to ensure clear and balanced sound during events.
Technical Event Support: Ability to collaborate with event organizers and operate audiovisual systems independently during events to deliver high-quality experiences.
Equipment Maintenance and Testing: Skills in performing regular maintenance, inspection, and troubleshooting of audiovisual equipment to maintain optimal performance.
Vendor and Third-Party Management: Experience working with external vendors and technical support teams for equipment maintenance and event production needs.
End-User Communication and Education: Strong communication skills to provide clear and effective updates, technical education, and support to both technical and non-technical users.

Requirements

Technical degree in electronics, computer maintenance/science, or technology-related + 5 years experience in a local support environment supporting multiple hardware platforms, mobile devices, and tablets.
4+ years of experience producing corporate audio visual events.
A strong command of the English language is needed for effective communication within the organizational and customer context.

Core Competencies:

Technical Proficiency: You will be responsible for resolving technical issues in real-time over the phone and through remote access. You will need experience providing end-user technical support in an enterprise environment, with the ability to identify root causes and effectively resolve issues accurately.

Collaborative Problem-Solving: You are not alone in supporting our users; you will work closely with your team to resolve complex technical issues. You will need strong collaboration skills and a willingness to learn and share knowledge with your colleagues.

Process Accountability: Take ownership of key processes by creating clear, standardized procedures and consistently following them. Regularly review and improve these processes to enhance efficiency and meet organizational standards.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in San Jose provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the Americas region. Today Roche employs altogether around 800 employees in Costa Rica.

Roche is an Equal Opportunity Employer.

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