POSITION SUMMARY

JOB RESPONSIBILITIES

• Obtains and reviews information from customers for new accounts - approves or denies customers, assigns credit terms and dollar limits, relays terms of account to the customers and other departments.
• Releases, restricts, suspends, or terminates orders and shipments to customers based on account status.
• Maintains customer accounts by applying payments and credits or placing accounts on hold.
• Works directly with other departments to track customer complaints, claims, and disputes for resolution and collection.
• Maintains records of credit reviews, diaries of oral communications, and copies of correspondence with customers regarding delinquencies, claims, disputes, and agreements for resolution and action taken.
• Additional duties as assigned.

QUALIFICATIONS / REQUIREMENTS

• Bachelor’s Degree in Finance, Accounting or related field
• 3+ years of previous credit and collections experience; or equivalent combination of education and experience
• Occasional travel either locally, nationally, and/or internationally may be required.
• High degree of proficiency MS Office Suite, Outlook & Internet applications
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills
• Strong verbal and written communication skills (including analysis, interpretation, & reasoning)
• Solid understanding and application of mathematical concepts
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients
• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
• Ability to work with and influence peers and senior management
• Self-motivated with critical attention to detail, deadlines and reporting
• Ability to work overtime as necessary

PHYSICAL ASPECTS / WORK ENVIRONMENT

• Regularly required to stand; walk; sit; and talk, hear and see.
• Regularly/Occasionally lift and/or move up to 10 pounds.
• Reasonable accommodations may be made to enable individuals to perform the essential functions.