Colombia Job Openings

ttg Talent Solutions

Especialista de Operaciones

FULL TIME

December 3, 2024

Job Title: Operations Specialist
Location: Colombia
Type: Remote
Schedule: Monday to Friday 8:00 a.m. - 5:00 p.m.
Type of Contract: Contractor


Description:
The Operations Specialist plays a critical role in managing and overseeing daily operational processes related to the administration of life, health, travel, and investment policies. This position requires a proactive individual to ensure efficient pre-evaluation, submission, renewal, retention, modifications, and claims processing. The Operations Coordinator will provide exceptional support to agents, act as a liaison between internal and external stakeholders, and contribute to the department's success by facilitating training sessions and generating performance metrics.


Responsibilities:
  • Oversee daily operational tasks including pre-evaluation, submission, renewals, retention, changes, claims, and other processes for life, health, travel, and investment policies.
  • Serve as the primary support for agents by guiding them through processes and resolving inquiries promptly.
  • Collaborate with insurance companies, agents, and internal teams to ensure an effective and high-quality service experience.
  • Facilitate the resolution of operational challenges involving agents or insurers, ensuring timely and effective problem-solving.
  • Conduct training sessions for agents on departmental processes, enhancing their understanding and capabilities.
  • Generate, analyze, and distribute timely performance metric reports to internal and external stakeholders.
Requirements:
  • Proven experience in customer service, operations, or administrative roles within the insurance or brokerage industry, specifically in life, health, travel, and/or investment policies. (Required)
  • Ability to support supervisory activities, including team oversight and case escalation management with agents and insurance companies.
  • Strong interpersonal and communication skills to work effectively with agents, colleagues, and external partners.
  • Proficiency in generating and interpreting performance reports and metrics.
  • Demonstrated capacity for training and supporting agents in operational processes.
  • A commitment to excellence and a service-driven mindset to ensure client satisfaction.
ttg Talent Solutions is an Equal Opportunity Employer and recruiting agency. We are committed to creating an inclusive and diverse work environment and welcome applications from all qualified candidates regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Please note that all offers of employment are contingent upon the successful completion of a drug test and background check. We maintain a drug- and substance-free workplace to ensure the safety and well-being of all employees.


At ttg, “We believe in making a difference One Person at a Time,” ttg OPT.
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