Description
The Olympic Oval in the Faculty of Kinesiology is currently seeking a Full-time Regular Guest Relations Representative .
The Olympic Oval is the premier Winter Olympic legacy facility from the 1988 Winter Olympic Games as part of the University of Calgary's Faculty of Kinesiology. The facility provides programs and services for a number of local, national, and international stakeholders and is home to high performance athletes, world-class high performance programs, and excellent research. The Oval provides a dynamic environment for Faculty of Kinesiology programs including Dino Athletics, Active Living, and various Faculty courses and research initiatives. The Olympic Oval brings international recognition to the University of Calgary through the hosting of major international world class events, the training of Olympic athletes, and ongoing development of high performance programs. Additionally, the Olympic Oval is recognized locally as a major part of the Calgary community providing public skating, events and bookable spaces for various public user groups and entities.
The Olympic Oval Client Relations Representative reports directly to the Guest Relations Team Lead. The position involves working in a busy, high traffic reception area with frequent interruptions. During peak competition season (October-March), volume of work increases substantially. This position ensures world class service is provided to athletes and Olympic Oval stakeholders. The incumbent must be able to work in an environment where there is ambiguity, continuous change and shifting priorities. This is a regular full time AUPE position with a variable work schedule, including evening and weekend hours, and some overtime.
Summary of Key Responsibilities (job functions include but are not limited to):

• You will greet visitors to the Oval in a friendly, welcoming and pleasant manner
• You will respond accurately and professionally to general telephone, email, and in person inquiries and requests
• Responsible for distributing mail, incoming and outgoing courier packages
• You will process and use the CSIS POS system for public skating admissions, athlete fees and other monetary transactions
• You will need to be able to work under pressure and to prioritize your work
• You will be responsible for gate access control
• Your key accountabilities include maintaining strong lines of communication between Oval staff and user groups and providing exceptional customer service
• Identify and communicate potential issues as they relate to the front desk and take proactive communication and problem solving measures
• You will be held accountable for balancing cash outs and providing proper reporting for your shift
• Maintain an organized and clean working environment
• Assist the Guest Relations team as required
• Provide assistance with Athlete Services as required
• You will also take on other duties as assigned by Team Leaders
• Complete all daily, weekly and monthly duties on the front office task list as required

Qualifications / Requirements:

• Minimum Grade 12 Diploma required, post-secondary degree would be an asset
• 1-2 years previous experience in an office environment
• Advanced written & oral communication and customer service skills are essential
• Excellent organizational and multi-tasking skills
• Ability to work under pressure, multi-task and prioritize
• Ability to work independently & within a team and prioritize
• Ability to see the whole picture think ahead and be proactive in identifying and communicating potential problems/issues
• Good working knowledge of Microsoft Office applications
• Experience in cash handling and utilizing a POS (CSIS) system is an asset

Application Deadline: December 16, 2024
We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.
This position is part of the AUPE bargaining unit, and falls under the Operational/Administrative Job Family, Phase 1 .
For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website .
About the University of Calgary
UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups . Start something today at the University of Calgary. For more information, visit ucalgary.ca .
The University of Calgary has launched an institution-wide Indigenous Strategy committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.
As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Equity, Diversity and Inclusion ( equity@ucalgary.ca ) and requests for accommodations can be sent to Human Resources ( hrhire@ucalgary.ca ).
Do you have most but not all the qualifications? Research show that women, racialized and visible minorities, and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role.
We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.